Pentair
Water Solutions
RegionalTechSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Regional Tech Support Specialist at Pentair. Skills: Technical support, Problem-solving, Customer service. Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems. Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding”
What You'll Achieve.
Delivering excellent customer service; Ensuring fast resolution of technical problems; Support product performance in the field; Enhance overall customer satisfaction
Industry & Context.
problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone; Ability to assess complex situations and determine the appropriate next steps
Occasionally be in the office for training purposes
What They're Looking For.
Must Have
Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems), problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone, Excellent verbal communication and customer service skills, Ability to assess complex situations and determine the appropriate next steps, Proficiency in reading and understanding technical manuals and schematics, High level of attention to detail and organizational skills
What You'll Do.
Provide phone-based technical support for pool products to high priority customers
including troubleshooting pumps
and automation systems
Guide customers through problem diagnosis and resolution
ensuring clear communication and technical understanding
Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
Maintain detailed call logs and service records
tracking issues to ensure timely resolutions
Assist customers with product usage questions and provide expert advice on equipment maintenance
How You'll Work.
Team & Collaboration
Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Communication Scope
Excellent verbal communication
Full Job Description
# **Job Description:** ### **Regional Technical Support Specialist – Chicago, IL** At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a** Regional Technical Support Specialist **to join our**Chicago, IL****** team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems. **You will:** * Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems * Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding * Assess when on-site support is required and coordinate with field technicians to resolve more complex issues * Maintain detailed call logs and service records, tracking issues to ensure timely resolutions * Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance * Collaborate with sales, engineering, product management, and field support to enhance overall custom
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