Datavant
healthcare
RegionalSupportCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Regional Support Coordinator at Datavant. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. managing the reconciliation of charts retrieved from provider offices. providing guidance to Chart Retrieval Specialists (CRS)”
What You'll Achieve.
timely completion of daily chart reconciliation activities
Industry & Context.
troubleshoot and resolve retrieval issues
Work is performed primarily indoors, with limited exposure to outdoor weather conditions, Prolonged periods of sitting and working on a computer, Frequent use of phone and headset for communication, May require the ability to handle multiple tasks simultaneously in a fast-paced environment, Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday, Frequent use of a computer, including typing and viewing screens, for 6–8 hours per day, Ability to use a telephone or headset for extended periods, Ability to occasionally lift and/or move up to 20 pounds, Ability to reach, grasp, and perform repetitive motions as needed, Ability to work in an environment with frequent interruptions and shifting priorities, post-offer health screenings, proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc., This job is not eligible for employment sponsorship.
What They're Looking For.
Must Have
High school diploma or equivalent required, 1–2 years of medical chart retrieval experience required, Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook) and general troubleshooting, Ability to manage multiple tasks and prioritize effectively in a fast-paced environment, Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday, Frequent use of a computer, including typing and viewing screens, for 6–8 hours per day, Ability to use a telephone or headset for extended periods, Ability to occasionally lift and/or move up to 20 pounds, Ability to reach, grasp, and perform repetitive motions as needed, Ability to work in an environment with frequent interruptions and shifting priorities
Nice to Have
Experience in a healthcare or office environment preferred, Experience working with multiple EMR systems preferred
What You'll Do.
managing the reconciliation of charts retrieved from provider offices
providing guidance to Chart Retrieval Specialists (CRS)
answering questions for CRSs
troubleshooting issues encountered during the retrieval process
rescheduling provider appointments
conducting outbound calls to provider sites
ensuring the timely completion of daily chart reconciliation activities
Respond to Chart Retrieval Specialist (CRS) questions regarding the retrieval process
and resolve retrieval issues with CRSs and provider offices
Provide guidance to team members on EMR systems and retrieval processes
Assist with inquiries
and issue resolution for CRSs and provider offices
Complete reconciliation of prior-day scheduled appointments and uploaded medical charts
Provide coverage for assigned teams or regions in the absence of a Supervisor or Coordinator
Conduct outbound calls to provider offices for schedule changes and retrieval of outstanding inventory
Respond to and manage emails from the regional team in a timely manner
Document all provider interactions accurately within designated company applications
Complete all assigned training courses in a timely manner
Accurately log daily work hours in the time management system
Maintain compliance with HIPAA regulations and adhere to company policies and Code of Conduct
Perform additional duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
supports Chart Retrieval Specialists (CRS); Provide guidance to team members on EMR systems and retrieval processes; Assist with inquiries, concerns, and issue resolution for CRSs and provider offices; Provide coverage for assigned teams or regions in the absence of a Supervisor or Coordinator; Respond to and manage emails from the regional team
Communication Scope
Excellent verbal and written communication skills in English
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Regional Support Coordinator is primarily responsible for managing the reconciliation of charts retrieved from provider offices within their assigned region. This role supports Chart Retrieval Specialists (CRS) by providing guidance, answering questions, and troubleshooting issues encountered during the retrieval process. Additional responsibilities include rescheduling provider appointments, conducting outbound calls to provider sites, and ensuring the timely completion of daily chart reconciliation activities. Duties and responsibilities Respond to Chart Retrieval Specialist (CRS) questions regarding the retrieval process Identify, troubleshoot, and resolve retrieval issues with CRSs and provider offices Provide guidance to team members on EMR systems and retrieval processes Assist with inquiries, concerns, and issue resolution for CRSs and provider offices Complete reconciliation of prior-day scheduled appointments and uploaded medical charts Provide coverage for assigned teams or regions in the absence of a Supervisor or Coordinator Conduct outbound calls to provider offices for schedule changes and retrieval of outstanding inventory Respond to and manage emails from the regional team in a timely manner Document all provider interactions accurately within designated company applications Co
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