Ossium Health
RegionalRecoveryAccountManager(Northeast)
“Regional Recovery Account Manager (Northeast) at Ossium Health. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Ensures donors are properly recovered for Ossium Health’s vertebral body recovery program. Training, educating, and strengthening relationships with new and existing recovery partners across all aspects of vertebral body recovery”
What You'll Achieve.
Evaluating recovery performance; Identifying areas for improvement; Developing a framework for assessing operational success
Industry & Context.
Ability to travel up to 75% of the time, Ability to handle confidentiality of all donor/recipient information, Requires training in blood borne pathogen safety measures, New hires will be given the option of Hepatitis vaccination, Must be able to work aseptically in controlled environments, Must be able to work around bio-hazardous materials and chemicals, Must be able to lift, push, pull and/or carry up to 50 lbs, Must be able to use hands and fingers to handle and feel objects, tools, and controls, Must be able to sit or stand for long periods of time, Regularly required to sit, stand, walk, climb, stoop, kneel, use hands to handle or and reach with arms
What They're Looking For.
Must Have
Bachelor's degree, 4+ years of experience in an organ procurement organization (OPO), with hands-on tissue recovery experience, Ability to travel up to 75% of the time, Excellent communication skills and friendly demeanor, Ability to handle confidentiality of all donor/recipient information, Ability to cultivate, maintain, and strengthen relationships, Organizational skills, including the ability to set priorities, handle multiple tasks, and organize time effectively, Must reside within the Northeast region of the US and within 30 miles of a major airport, or be willing to relocate
Nice to Have
Certified Tissue Bank Specialist (CTBS), Tissue recovery training experience
What You'll Do.
Ensures donors are properly recovered for Ossium Health’s vertebral body recovery program
and strengthening relationships with new and existing recovery partners across all aspects of vertebral body recovery
Providing hands-on instruction
evaluating recovery performance
and identifying areas for improvement during in-person training sessions and through post-recovery assessments
Train and assist onboarding new recovery partners
including organizing and running recovery wet labs
Perform Ossium tissue recoveries with our recovery partners as needed
including traveling to recovery partner sites to perform recoveries on short notice
Serve as the primary point of contact for recovery partners
addressing questions and concerns
Ensure recovery partners are equipped with the necessary supplies and operational support
Interface with quality system to follow up on audit outcomes
Regularly travel to partner sites for check-ins and training sessions based on the needs of Ossium and its recovery partners
Maintain relationships with teams at all recovery partners
including tracking of turnover and training new recovery personnel
Utilize existing training resources to educate and train recovery partners on relevant topics
and produce reports on how recovery partners are doing
including developing a framework for assessing operational success
Notify partners of pertinent non-conformances
Train and oversee the performance of Tissue Recovery Specialists (Independent Contractors) working at your assigned accounts
Meet with recovery partners as needed to help expedite chart clearing process
Establishing relationships with assigned accounts
Learning (or refining) vertebral body recovery skills
Developing a deep understanding of what we do and how to train effectively
Track recovery partner performance data and identify areas of improvement
How You'll Work.
Team & Collaboration
Interdepartmental collaboration to resolve any issues or complaints identified by Ossium recovery partners; Collaboration with internal teams
Communication Scope
Excellent communication skills
Process & Methodology
Ability to set priorities, Handle multiple tasks, Organize time effectively
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