RegionalProductSupportManager

## **Job Description** **Title: Regional Product Support Manager** _Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance._ **Key Accountabilities:** * Manage assigned service area and account responsibilities from a total after sales support/penetration perspective by developing and maintaining a close working relationship with local OEMs, direct accounts, distributor and dealer representatives * Identify business opportunities for MTU after sales products (including remanufactured products, digital solutions and connectivity) and submit to Service Sales. * Provide guidance and support for customers in prospecting for new parts, remanufactured parts and engines, Connectivity products and genuine MTU consumable product business. * Contact OEM's, distributors, dealers, direct customers, system integrators and end-users on a regular basis to discuss service support, Oversee and investigate policy matters in the field using the Product Support Policy Manual and a fair and equitable perspective thereby creating customer goodwill and future sales * Oversee and perform field inspections of failed parts to identify primary cause of failure and reduce future incidents through reporting using the available tools i.e. FiRe, C4S, FFR’s... Assist in checking component parts to assure conformance or non-conformance with specifications. Report on field inspections * Work together with distributors and dealers to quickly address customer complaints when they occur to avoid/reduce costs required to settle errant complaints * Work with distributors in AOR to ensure that they are providing Fast Feedback Reports, Customer Care Center tickets and technical feedback on requested products and failures * Identify and resolve customer concerns and complaints in a timely and satisfactory manner * Keep management advised of sales