Chanel
RegionalProcessManager–Distribution&InventoryO2C
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Regional Process Manager – Distribution & Inventory O2C at Chanel. Skills: process management, cross-functional coordination, continuous improvement. Own end-to-end O2C processes. Enable operational excellence and adaptability”
What You'll Achieve.
securing processes; optimizing processes; evolving processes; operational resilience; service excellence; readiness for future growth; define operational performance; measure operational performance; improve operational performance; building a robust management reporting; building a robust KPI framework; drives accountability; drives transparency; drives evidence-based decision-making; deliver sustainable results; optimize business performance; optimize customer experience; strengthen operational model; minimize disruption; support seamless transition to BAU; smoother adoption; reduced incidents; sustained process performance; seamless O2C flows; delivering measurable business impact; delivering sustainable business impact; ensure stakeholders have the insight they need; manage performance; manage accountability; seeing projects through to successful outcomes; seeing projects through to sustainable outcomes; enabling the business to run elegantly; enabling the business to run efficiently; elevate business processes; automate business processes; optimise business processes; report on project outcomes; report on operational improvements; impact the brand regionally; impact the brand globally; key enabler of CHANEL’s long-term strategic success
Industry & Context.
Analytical skills; Identify inefficiencies; Identify manual activities; Identify automation opportunities; spot deviations early; driving corrective actions
What They're Looking For.
Must Have
Experience delivering cross-functional projects, embedding process change in complex supply chain environments, knowledge of project management, process mapping, change management methodologies, Technical fluency with operational systems, collaborative mindset, excellent communication skills, Analytical skills to define, measure, and report on project outcomes and operational improvements
What You'll Do.
Own end-to-end O2C processes
Enable operational excellence and adaptability
Ensure projects and system changes deliver results
Strengthen cross-functional collaboration
Ensure process changes strengthen operational model
Support seamless transition to BAU
Foster stakeholder confidence
Support business teams in understanding processes
Support business teams in owning processes
Act as liaison between teams
Identify inefficiencies
Identify manual activities
Identify automation opportunities
Shape improvement initiatives
Prioritise improvement initiatives
Drive improvement initiatives
Support definition of process KPIs
Support monitoring of process KPIs
Spot deviations early
Drive corrective actions
How You'll Work.
Team & Collaboration
Work closely with Distribution Management Team; Work closely with Finance; Work closely with Retail Partners; Work closely with Supply Chain; Work closely with Technology teams; Strengthen cross-functional collaboration; Partner effectively with IT; Partner effectively with business stakeholders; Inspire and mobilise diverse teams; Creating unity and clarity across diverse teams; Creating unity and clarity across functions; Nurturing a culture of collaboration; Nurturing a culture of shared success; Act as liaison between Finance, Sales, Supply Chain, Operations and Techn
Communication Scope
excellent communication skills; clear communication
Process & Methodology
Translating strategic objectives into actionable projects, Seeing projects through to successful outcomes, Seeing projects through to sustainable outcomes, project management methodologies, change management methodologies, deliver cross-functional projects, embedding process change
Full Job Description
Regional Process Manager – Distribution & Inventory O2C Location: 5 Queensway, London, UK Reports to: RPO O2C Contract: Permanent, Full-time **Your role @Chanel** As Regional Process Manager – Distribution & Inventory O2C, you play a role in securing, optimizing and evolving end‑to‑end Order‑to‑Cash, Distribution and Inventory processes for the UK Region. Your scope encompasses both Manhattan SCALE (WMS) and Dynamics 365 (ERP), as well as the distribution processes they underpin. You lead process and system evolution from design through adoption, ensuring operational resilience, service excellence and readiness for future growth. You work closely with the Distribution Management Team, Finance, Retail Partners, Supply Chain and Technology teams to define, measure and improve operational performance. You are responsible for building a robust management reporting and KPI framework that drives accountability, transparency and evidence-based decision-making across the operation. **What impact you will create at Chanel:** * **Process Ownership E2E:** Own end-to-end O2C processes, including triangular invoicing (CBO), local product flows and related supply chain touchpoints. Enable operational excellence and adaptability by ensuring projects and system changes deliver sustainable results aligned with both global standards and local requirements. Strengthen cross-functional collaboration to optimize business performance and customer experience. * **Release & Change Readiness:** Ensure that all process changes and releases strengthen operational model, minimize disruption, and support a seamless transition to BAU. Foster stakeholder confidence through clear communication, resulting in smoother adoption, reduced incidents, and sustained process performance. * **Process Adoption:** Support business teams in understanding and confidently owning new and evolved processes through training, clear documentation. Act as liaison between Finance, Sales, Supply Chain, Operations and Te
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