Kraken
energy
RegionalPracticeLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Regional Practice Lead at Kraken. Skills: people leadership, delivery oversight, subject-matter expertise, client delivery, transformation programs, people management, influence, collaboration, multi-channel customer communications platforms, strategic & operational balance, communication, adaptability, technology migrations, platform onboarding, continuous improvement. Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fosteri”
Industry & Context.
removing technical and organisational blockers; solve problems in a fast-paced, evolving environment
must have the right to work in the country that they're applying to, at the time of application.
What They're Looking For.
Must Have
Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments., Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors., Comfort in providing clear, structured feedback while demonstrating deep empathy and an understanding of individual motivations., Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams, and motivating individuals and teams to deliver., Familiarity with multi-channel customer communications platforms, ideally across telephony, email/chat, and outbound messaging (but experience in just one of these is acceptable)., An understanding of how configuration, templating, and event-driven workflows are used to deliver client outcomes., The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules., Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs., A proactive "self-starter" mindset with the ability to roll up your sleeves and solve problems in a fast-paced, evolving environment., Proven experience in delivering technology migrations or platform onboarding programs where client adoption, change management, and go-live readiness are core success criteria, and a track record of driving continuous improvement post-launch.
What You'll Do.
Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear
actionable goals and fostering a culture of psychological safety.
Directly manage the growth and performance of CDLs
including responsibility for people development
and the ongoing upskilling of the team.
Drive alignment between regional client needs and Kraken’s product strategy
ensuring that local requirements influence the global roadmap while maximising the adoption of core products.
Monitor high-impact programs and project outcomes
with a specific focus on minimising Time to Value (TTV) for clients during migrations and BAU phases.
Lead regional recruitment and capacity planning to ensure sustainable workload distribution and full coverage across all client projects.
Act as the primary escalation point for complex engagements
removing technical and organisational blockers to enable successful client transformations.
Act as a subject-matter expert in your domain
standardising value engineering and delivery best practices globally to act as a force multiplier for the business.
Partner with senior client stakeholders and internal regional leads to build trust
and navigate complex organisational dynamics.
Facilitate cross-country collaboration and knowledge sharing
ensuring that successful patterns in one market are leveraged across the broader region.
How You'll Work.
Team & Collaboration
Fostering collaboration across delivery, product, engineering, and leadership teams.; Partner with senior client stakeholders and internal regional leads.; Facilitate cross-country collaboration and knowledge sharing.
Communication Scope
Exceptional communication and facilitation skills; ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs.
Process & Methodology
delivery oversight, minimising Time to Value (TTV), managing complex client engagements, delivering technology migrations, platform onboarding programs
Full Job Description
## Description Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements. This role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience). ## What you'll do Vision & Team Motivation: Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fostering a culture of psychological safety. People Development & Management: Directly manage the growth and performance of CDLs, including responsibility for people development, compensation reviews, and the ongoing upskilling of the team. Client-Product Alignment: Drive alignment between regional client needs and Kraken’s product strategy, ensuring that local requirements influence the global roadmap while maximising the adoption of c
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