RegionalOperationsManager

**Location:** South Boston, Virginia, United States of America **Job ID:** R0122221 **Date Posted:** 2026-03-10 **Company Name:** HITACHI ENERGY USA INC **Profession (Job Category):** Engineering & Science **Job Schedule:** Full time **Remote:** No **Job Description:** **The Opportunity** In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance. **How You’ll Make an Impact** * Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements * Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets * Allocate and coordinate work based on order content, delivery timelines, competencies, and workload * Ensure materials, components, and warranty classifications support effective service delivery * Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth * Support continuous improvement by applying service data, customer feedback, and digital service tools * Ensure service findings are communicated to product and system teams to support ongoing improvement * Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment * Responsib