Amazon.com Services LLC
Corporate Operations, Fulfillment Center, no business category
RegionalManager,ICQAAMZ8115.18
“Regional Manager, ICQA - AMZ8115. 18 at Amazon.com Services LLC. Skills: Quality strategy, Talent development, Safety goals, Execution goals, Labor planning. Own quality strategy across multiple sites. Achieve network quality goals”
What You'll Achieve.
Achieve network quality goals; Reduce future incidents; Drive continuous improvement; Ensure compliance and consistency; Deliver to regional quality goals; Reduce employee turnover
Industry & Context.
Root cause analysis; Cause-and-effect analysis; Dive Deep
30% travel between FCs, Quarterly site visits
What They're Looking For.
Must Have
Master's degree or foreign equivalent in Engineering, Operations, Business, or a related field, 4 years of experience in the job offered, manufacturing, production, distribution environment, or related field, 4 years of experience with performance metrics, process improvement, or Lean techniques, 4 years of experience with the full lifecycle including interviewing, hiring, performance management, promotions, and termination, 4 years of experience working cross functionally with tech and non-tech teams, 4 years of program or project management experience, 4 years of managing, analyzing and communicating results to senior leadership, 4 years of experience implementing repeatable processes and driving automation or standardization, 4 years of experience defining program requirements and using data and metrics to determine improvements
What You'll Do.
Own quality strategy across multiple sites
Achieve network quality goals
Manage multiple ICQA teams
Ensure a safe work environment
Support safety programs and compliance
Own ICQA execution goals and count strategy
Drive continuous improvement in ICQA productivity
Ensure compliance and consistency with SOX
Own ICQA labor planning process
Audit and inspect FC level labor plans
Escalate discrepancies to Senior Manager
Measure quality and inventory integrity
Provide quality assurance feedback
Review and analyze customer complaints
Develop action plans to reduce incidents
Assign and direct work
Participate in quality initiatives
Lead quality initiatives
Organize quality management plans
Deliver reports to Directors and VPs
Identify root causes of inventory deviation
Partner with regional director
Ensure FCs implement actions
Mentor Operations Manager(s)
Provide guidance and insights
Drive process improvements
Reduce employee turnover
Complete monthly RQM sync
Align on FCs quality focus
Influence objectives of ICQA manager
Own Regional/Site Quality Benchmark Audit Program
Implement action plans
Apply high standards to ideas
Collaborate with team members
Influence team members
Work with development teams
Work with other business groups
Present projects to senior leadership
Build new initiatives
Execute new initiatives
Compile weekly project metrics
Manage weekly project metrics
Report on weekly project metrics
Lead high-profile meetings
Build relationships with stakeholders
Identify with stakeholders
Lead other teams without clear solution
Gain expertise in fulfillment center process paths
Ensure process discipline is adhered to
How You'll Work.
Team & Collaboration
Cross-functional teams; Development teams; Other business groups; Senior leadership; Regional director; Operations management team; Directors and VPs
Communication Scope
Communicate results; Deliver reports; Present projects
Process & Methodology
Program management, Project management
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