Planet
RegionalManager,CustomerSuccess(D&IAPJ)
“Regional Manager, Customer Success (D&I - APJ) at Planet. Skills: Customer Success, management, defence industries, intelligence collection, intelligence analysis. lead a growing team of Customer Success Managers (CSMs) in the Asia Region. develop the existing team and hire world class talent in this fast growing region”
What You'll Achieve.
Customer relationships and outcomes; Customer value and satisfaction in the region; Renewals and Expansion; Team development; meet or exceed the goal for renewal and expansions number for the region
Industry & Context.
collaborative problem solving
What They're Looking For.
Must Have
10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including examples of customer/client relationship building and collaborative problem solving, Firm grounding in defence industries which could include sales, business development, programme and project management, Experience of intelligence collection ideally space based or geospatial ISR, Experience of intelligence analysis and dissemination, Direct management experience, Exceptional customer communication, negotiation, and presentation skills, Experience driving value, expansion, and renewals with customers, Works well across distributed and cross-functional ability to lead and influence others, Excellent verbal and written communication skills in both English and an Asian language
Nice to Have
Deep experience of Asian defence organizations background in geopolitical understanding, A proven transformational leader, Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management, Likely a NATO Rank OF2 or senior, GIS or remote sensing background, Has operated at the equivalent of NATO Rank OF2 or ideally more senior examples of customer/client relationship building and collaborative problem
What You'll Do.
lead a growing team of Customer Success Managers (CSMs) in the Asia Region
develop the existing team and hire world class talent in this fast growing region
serve as the senior customer success contact in the region
acting as the executive sponsor for customers
working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers
co-owns the renewal and expansions number for the region
working with the CSM’s and Sales to meet or exceed the goal
How You'll Work.
Team & Collaboration
Works well across distributed and cross-functional ability to lead and influence others; working with other cross functional leads; working with the CSM’s and Sales
Communication Scope
Exceptional customer communication; negotiation; presentation skills; Excellent verbal and written communication skills in both English and an Asian language
Process & Methodology
programme and project management
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