Elliptic
Customer Success
RegionalManager,CustomerSucccess
“Regional Manager, Customer Succcess at Elliptic. Skills: Customer Success Management, Team Leadership, Strategic Planning. Manage 5 - 10 CSMs. Manage assigned list of accounts”
What You'll Achieve.
Deliver measurable outcomes; Deliver exceptional experiences; Retention; Expansion; Advocacy outcomes; Achieve tangible value; Customer adoption; Customer retention; Customer expansion; Deliver retention, expansion, and satisfaction targets
Industry & Context.
Address problems immediately; Work across functions to solve problems
What They're Looking For.
Must Have
7+ years in Customer Success or Account Management roles, 3+ years of people management experience, track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting, Operational excellence in process design, forecasting, and metrics tracking, Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies, A global mindset, Interest in blockchain, cryptocurrency, or digital asset industries
Nice to Have
Fluent in Mandarin, Experience scaling Customer Success operations, Comfort with flexible work hours and asynchronous collaboration tools
What You'll Do.
Manage assigned list of accounts
Manage cross-regional team
operational excellence
Ensure customers achieve tangible value
Own and manage key accounts
Secure renewals and expanding ARR
and develop distributed team
Define and execute regional strategies
Adapt strategies for regional market needs
Set goals and track performance metrics
Support CSMs in strategic account management
Ensure customer adoption
Build scalable frameworks
Collaborate with cross-functional stakeholders
Represent voice of global customers
Gather regional insights
Inform product roadmaps
Drive continuous improvement
Champion collaboration between regions
Engage directly with strategic enterprise customers
Work flexibly across time zones
How You'll Work.
Team & Collaboration
Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing; Champion collaboration between regions, fostering a culture of shared learning and global best practice; Work flexibly across time zones, coordinating with global peers and customers
Communication Scope
Exceptional communication; Relationship-building; Stakeholder management abilities
Applying for this Regional Manager, Customer Succcess role?
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