ASSPL
Operations, IT, Support Engineering, Technical Services, fulfillment ops
RegionalITManager,IndiaFieldIT
“Regional IT Manager, India Field IT at ASSPL. Manage managers and/or a team. Resolve complex operational problems”
Industry & Context.
Resolve complex operational problems; Navigate complex business problems; Identify and resolve complex operational problems; Mitigate long-term risks; Manage most escalations; Identify operational issues; Identify process inefficiencies; Resolve at root cause
On call rotation
What They're Looking For.
Must Have
BTech or Master degree in Science/Technology
Nice to Have
ITIL/PMP Certification preferred, BTech or Master degree in Science/Technology, ITIL/PMP Certification preferred
What You'll Do.
Manage managers and/or a team
Resolve complex operational problems
Manage competing priorities effectively
Educate customers on policy compliance
Contribute to policy development
Coach for development
Promote people within team
Build and structure teams
Ensure right people are in place
Lead collaboration across diverse group
Evangelize Leadership Principles
Influence cross-functional teams
Manage customer and peer engagement
Devise goals and initiatives for team
Contribute to strategic initiatives and planning
Navigate complex business problems
Build relationships with vendors
Influence vendors and external partners
Work with partner teams
Identify and resolve complex operational problems
Protect team from being over-committed
Make appropriate trade-offs
Mitigate long-term risks
Manage most escalations
Create a sustainable on call rotation
Identify one-way door decisions
Empower managers to make decisions
Establish mechanisms to identify operational issues
Establish measures to identify process inefficiencies
Drive cross-team continuous improvement activities
Resolve at root cause
Lead team through postmortems
Document outage impacts
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer and peer engagement; Partner teams
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