ASSPL

Operations, IT, Support Engineering, Technical Services, fulfillment ops

RegionalITManager,IndiaFieldIT

₹22–35L ~AI est. Thane, Maharashtra, India FULL TIME
The Brief

“Regional IT Manager, India Field IT at ASSPL. Manage managers and/or a team. Resolve complex operational problems”

Industry & Context.

Operations, IT, Support Engineering, Technical Services, fulfillment ops
Problems you'll solve

Resolve complex operational problems; Navigate complex business problems; Identify and resolve complex operational problems; Mitigate long-term risks; Manage most escalations; Identify operational issues; Identify process inefficiencies; Resolve at root cause

Eligibility Requirements

On call rotation

What They're Looking For.

Must Have

BTech or Master degree in Science/Technology

Nice to Have

ITIL/PMP Certification preferred, BTech or Master degree in Science/Technology, ITIL/PMP Certification preferred

What You'll Do.

Manage managers and/or a team

Resolve complex operational problems

Manage competing priorities effectively

Educate customers on policy compliance

Contribute to policy development

Coach for development

Promote people within team

Build and structure teams

Ensure right people are in place

Lead collaboration across diverse group

Evangelize Leadership Principles

Influence cross-functional teams

Manage customer and peer engagement

Devise goals and initiatives for team

Contribute to strategic initiatives and planning

Navigate complex business problems

Build relationships with vendors

Influence vendors and external partners

Work with partner teams

Identify and resolve complex operational problems

Protect team from being over-committed

Make appropriate trade-offs

Mitigate long-term risks

Manage most escalations

Create a sustainable on call rotation

Identify one-way door decisions

Empower managers to make decisions

Establish mechanisms to identify operational issues

Establish measures to identify process inefficiencies

Drive cross-team continuous improvement activities

Resolve at root cause

Lead team through postmortems

Document outage impacts

How You'll Work.

Team & Collaboration

Cross-functional teams; Customer and peer engagement; Partner teams

Free ATS check

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