ASSPL
Operations, IT, Support Engineering, Technical Services, fulfillment ops
RegionalITManager,IndiaFieldIT
“Regional IT Manager, India Field IT at ASSPL. Skills: Team management, Operational problem solving, Cross-functional leadership. Manage managers. Manage teams”
What You'll Achieve.
Resolve complex operational problems; Manage competing priorities effectively; Manage performance effectively; Build and structure teams; Influence cross-functional teams; Manage customer and peer engagement; Devise goals and initiatives; Contribute to strategic initiatives; Navigate complex business problems; Influence vendors and external partners; Identify and resolve complex operational problems; Protect team from over-commitment; Mitigate long-term risks; Manage most escalations; Create a sustainable on call rotation; Empower managers to make decisions; Identify operational issues; Identify process inefficiencies; Drive continuous improvement activities; Resolve at root cause; Accountable for COEs
Industry & Context.
Complex operational problems; Complex business problems; Root cause analysis
On call rotation
What They're Looking For.
Must Have
5+ years technical team management, Technical team management experience, IT Infrastructure Operations experience, IT Service Management experience, IT Business Operations experience, Knowledge of networking technology, Knowledge of desktop technology, Methods for providing innovative solutions
Nice to Have
Master of Business Administration, Master's degree in technical field, Knowledge of core internet technologies, Experience in procurement IT equipment, Experience in inventory IT equipment, Experience in asset management IT equipment, Experience with IT lifecycle, Experience with service delivery, Experience with service level management
What You'll Do.
Resolve complex operational problems
Use inspection mechanisms
Manage competing priorities
Educate customers on policy compliance
Educate other teams on policy compliance
Contribute to policy development
Coach for development
Ensure right people are in place
Lead collaboration across diverse groups
Evangelize Leadership Principles
Influence cross-functional teams
Manage customer engagement
Manage peer engagement
Devise goals for team
Devise initiatives for team
Contribute to strategic initiatives
Contribute to strategic planning
Navigate complex business problems
Build relationships with vendors
Build relationships with external partners
Influence external partners
Work with partner teams
Identify operational problems
Resolve operational problems
Protect team from over-commitment
Make appropriate trade-offs
Mitigate long-term risks
Create on call rotation
Identify one-way door decisions
Establish mechanisms for operational issues
Establish measures for operational issues
Establish mechanisms for process inefficiencies
Establish measures for process inefficiencies
Drive continuous improvement activities
Resolve issues at root cause
Lead teams through postmortems
Document outage impacts
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse groups; Partner teams
Communication Scope
Customer education; Peer engagement
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