Jll
RegionalFacilitiesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Regional Facilities Manager at Jll. Skills: Facilities management, Stakeholder management, Operational management. Ensure high level of customer and client satisfaction. Develop program to enhance IFM MSO performance”
What You'll Achieve.
Enhance IFM MSO performance; Meet contractual obligations; Align on service delivery standards; Address operational challenges head on; Ensure quality of delivery; Ensure customer obsession; Deliver all regional and global initiatives and programs; Ensure MSOs are adhering to escalation paths; Measure onsite performance across the region; Report out to GREF client and AMER IFM Leadership; Provide monthly reporting; Meet Amazon frugality leadership principle; Develop reporting to show value; Deliver services in line with KPIs and SLAs; Improve customer service level outputs; Ascertain MSO service delivery health; Find efficiencies, standardization, consistency, and improved performance; Oversee MSO KPIs
Industry & Context.
Address operational challenges; Root cause analysis
Travel throughout AMER, Travel to EMEA and APAC
What They're Looking For.
Must Have
Minimum 5 years' experience in a similar role, Managed Facilities across multiple locations, Experience in handling client and/or Firm sensitivities, Demonstrated experience in balancing interests, Experience in translating client needs, Understands Technical Processes and impact on delivery services, Experience with the management of schedules
Nice to Have
Focus on 'Soft Services / Front of House' management
What You'll Do.
Ensure high level of customer and client satisfaction
Develop program to enhance IFM MSO performance
Deliver key initiatives
Ensure consistency in processes
Ensure consistency in operational FM delivery
Deliver efficient operational facility activities
Meet contractual obligations
Partner with MSO AMER leadership
Align on service delivery standards
Inform and consult with local teams
Act as AMER accountable MSO subject matter expert
Manage relationships within client's Global Real Estate and
Address operational challenges
Develop and maintain understanding of Client's business
Serve as primary contact for Jones Lang LaSalle
Manage and ensure quality of delivery for Client
Manage and ensure customer obsession
Deliver all regional and global initiatives and programs
Use and promote technology systems
Provide detailed required reporting
Ensure Amazon GREF AMER standard operating procedures are
Act as point of escalation
Ensure MSOs are adhering to Amazon GREF escalation
Attend MSO sites to inspect service delivery
Develop strategy to measure onsite performance
Report out to GREF client and AMER IFM
standard operating procedures
Provide monthly reporting
Follow required emergency prevention and operational controls
Follow all Health & Safety and Environmental requirements
occupational illnesses
Perform any and all other duties and tasks
Understand MSO OpEx and CapEx opportunities
Develop strategy to meet Amazon frugality leadership principle
Develop reporting to show value
Ensure managed shared office service contracts align to
Ensure MSO provider delivers service in adherence to
Cultivate relationship between GREF Transaction Management
Deliver services in line with key performance indicators
Develop and drive relationship with key vendors
Gain knowledge and implementation of best practices
Identify and escalate all service delivery issues or
Develop performance metrics
Report health of the buildings
Develop strategy to improve customer service level outputs
Develop QA/QC centralized mechanism
Ascertain MSO service delivery health
Establish standardized operational procedures
Establish cross-functional relationship with EMEA and APAC MSOs
and improved performance
Develop and oversee MSO KPIs
How You'll Work.
Team & Collaboration
Cross-functional relationship with EMEA and APAC MSOs; Relationship with GREF Transaction Management; Relationship with D&C; Relationship with Portfolio Strategy
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** The Managed Service Office (MSO) Regional Facilities Manager is responsible for ensuring a high level of customer and client satisfaction within the sixty-eight AMER managed service office sites. The role will also be accountable to develop a program that will enhance IFM MSO performance across AMER, EMEA, and APAC by delivering key initiatives as well as ensuring consistency in processes and operational FM delivery. The role delivers efficient operational facility activities to meet contractual obligations with respect to the property portfolio of the Client. A close working relationship with JLL regional FM's, external managed service office (MSO) regional managers, and shared service office regional managers will be required by the post holder to ensure successful local outcomes. The post holder will be required to travel throughout AMER to be successful in this role and will require travel to EMEA and APAC. **What your day-to-day will look like:** **Stakeholder Management:** * Partner with MSO AMER leadership to align on service delivery standards while informing and consulting with local global real estate & facilities (GREF) client and JLL teams * Act as the AMER accountable MSO subject matter expert (SME) for MSO IFM service delivery while area level JLL teams act as in-area responsible MSO SMEs * Manage relationships within the client's Global Real Estate and Facilities team
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