Jll
RegionalFacilitiesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Regional Facilities Manager at Jll. Skills: Facilities management, Operational management, Stakeholder management, Vendor management. Ensure high level of customer satisfaction. Ensure high level of client satisfaction”
What You'll Achieve.
Enhance IFM MSO performance; Ensure consistency in processes; Ensure consistency in operational FM delivery; Meet contractual obligations; Improve customer service level outputs; Ascertain MSO service delivery health; Find efficiencies; Find standardization; Find consistency; Improve performance
Industry & Context.
Root cause analysis; Troubleshooting; Address operational challenges
Travel throughout AMER, Travel to EMEA, Travel to APAC
What They're Looking For.
Must Have
Minimum 5 years' experience in a similar role, Focus on 'Soft Services / Front of House' management, Managed Facilities across multiple locations, Experience in handling client and/or Firm sensitivities, Demonstrated experience in balancing interests, Experience in translating client needs, Understands Technical Processes and impact on delivery services, Experience with the management of schedule
What You'll Do.
Ensure high level of customer satisfaction
Ensure high level of client satisfaction
Develop program to enhance IFM MSO performance
Deliver key initiatives
Ensure consistency in processes
Ensure consistency in operational FM delivery
Deliver efficient operational facility activities
Meet contractual obligations
Partner with MSO AMER leadership
Align on service delivery standards
Inform local global real estate & facilities teams
Consult with local global real estate & facilities
Act as AMER accountable MSO SME
Manage relationships within client's Global Real Estate and
Address operational challenges
Develop understanding of Client's business
Develop understanding of key factors influencing requirements
Serve as primary contact for Jones Lang LaSalle
Manage quality of delivery for Client Account
Manage customer obsession
Manage quality of delivery for GREF
Deliver regional and global initiatives
Deliver regional and global programs
Use technology systems to support service delivery
Promote technology systems to support service delivery
Monitor performance for own demise
Provide detailed required reporting from systems
Ensure Amazon GREF AMER SOPs are known
Ensure Amazon GREF AMER SOPs are followed
Act as point of escalation
Ensure MSOs are adhering to Amazon GREF escalation
Attend MSO sites to inspect service delivery
Develop strategy to measure onsite performance
Report out to GREF client
Report out to AMER IFM Leadership
Follow reporting procedures
Follow standard operating procedures
Follow systems practices
Provide monthly reporting
Follow required emergency prevention controls
Follow required operational controls
Follow Health & Safety requirements
Follow Environmental requirements
Report all occupational illnesses
Report all emergencies
Perform other duties and tasks assigned
Understand MSO OpEx opportunities
Understand MSO CapEx opportunities
Develop strategy to meet Amazon frugality leadership principle
Develop reporting to show value
Ensure managed shared office service contracts align
Ensure MSO provider delivers service
Cultivate relationship between GREF Transaction Management
Cultivate relationship between GREF D&C
Cultivate relationship between GREF Portfolio Strategy
Deliver services in line with KPIs
Deliver services in line with SLAs
Develop relationship with key vendors
Gain knowledge of best practices
Implement best practices
Identify service delivery issues
Escalate service delivery issues
Identify service delivery changes
Escalate service delivery changes
Develop performance metrics
Report health of buildings
Develop strategy to improve customer service level outputs
Develop QA/QC centralized mechanism
Ascertain MSO service delivery health
Establish standardized operational procedures
Establish cross-functional relationship with EMEA MSOs
Establish cross-functional relationship with APAC MSOs
How You'll Work.
Team & Collaboration
Cross-functional relationship with EMEA MSOs; Cross-functional relationship with APAC MSOs; Relationship with GREF Transaction Management; Relationship with GREF D&C; Relationship with GREF Portfolio Strategy
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** The Managed Service Office (MSO) Regional Facilities Manager is responsible for ensuring a high level of customer and client satisfaction within the sixty-eight AMER managed service office sites. The role will also be accountable to develop a program that will enhance IFM MSO performance across AMER, EMEA, and APAC by delivering key initiatives as well as ensuring consistency in processes and operational FM delivery. The role delivers efficient operational facility activities to meet contractual obligations with respect to the property portfolio of the Client. A close working relationship with JLL regional FM's, external managed service office (MSO) regional managers, and shared service office regional managers will be required by the post holder to ensure successful local outcomes. The post holder will be required to travel throughout AMER to be successful in this role and will require travel to EMEA and APAC. **What your day-to-day will look like:** **Stakeholder Management:** * Partner with MSO AMER leadership to align on service delivery standards while informing and consulting with local global real estate & facilities (GREF) client and JLL teams * Act as the AMER accountable MSO subject matter expert (SME) for MSO IFM service delivery while area level JLL teams act as in-area responsible MSO SMEs * Manage relationships within the client's Global Real Estate and Facilities team
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