Company
RegionalEOCSolutionLeadChillers
Neural analysis suggests this role is
optimal for Senior candidates.
“Regional EOC Solution Lead Chillers. Skills: Connected Chiller platform, Digital service transformation, Service contracts, Customer satisfaction. Drive adoption of Connected Chiller platform. Create processes and SOPs”
What You'll Achieve.
Country Connected Chiller dashboard % of chillers above 75% Chiller Performance Index (CPI) and average country CPI score; Orders Secured & Revenue associated with cases/work orders raised via the Connected Chiller platform; Connected chillers % Attach Rate vs Attrition rate; Service Contract Value and Value Added Services Growth; Margin, EBIT Rate for OB-PSA; improve customer satisfaction; service contract retention
Industry & Context.
problem solve roadblocks
What They're Looking For.
Must Have
University degree or equivalent combination of education and experience, Proven Service technical leading experience in past with more than 5 years, Highly familiar with service domain and natures, with technical knowledge in HVAC, BMS and building systems, Solution selling mindset and familiar with HVACMS/Service domains, has business development and strategy development successful records, Knowledge and familiarity with digital service offerings enabling connected building strategies, Experience and successful track record in driving change, preferably with experience in digitally-enabled Service, Proven track record in delivering the results with accountability and say/do, Demonstrate leadership ability to operate effectively in matrix structure with influencing skills, Demonstrate skills in customer relationship building and management, Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders, people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills, Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
What You'll Do.
Drive adoption of Connected Chiller platform
Create processes and SOPs
Develop in-country digital capabilities
Enable digital service transformation
Align with teams to support growth
Coordinate complete solutions
Build organizational capabilities
Lead development of connected chiller solutions
Train team members and technicians
Perform Daily Dashboard Reviews
Generate reports on equipment performance
Reviews reports generated by others
Generate pull through opportunities
Lead cross-functional teams
Advise end customers on maintenance
Participant in regional calls and forums
How You'll Work.
Team & Collaboration
work with the global, regional & country teams; Align with other country Connected Chiller Experts as well as regional and global teams; Partner with other in-country Connected Chiller Service Experts; Drive best practices across the country and in partnership with the regional team; Lead and/or work with country Service Leadership as well as in-country Service branch Connected Chiller experts; Work with branch Service Experts; Work on cross-functional teams; Participant in regional Connected Chiller Expert calls and forums
Communication Scope
Excellent communication and interpersonal skills; internal communication; external customer communication; stakeholder communication
Full Job Description
A. _**Primary Purpose:**_ * Drive & influence the adoption and successful implementation and use of the Connected Chiller platform within country. * Create processes and Standard Operating Procedures (SOPs) for both local use and the wider Asia Pacific Connected Chiller Expert community. * Develop in-country digital capabilities of Field Service Engineer Professionals * Be a strong champion of change with responsibility to work with the global, regional & country teams to enable a digital service transformation. * Align with other country Connected Chiller Experts as well as regional and global teams to support the growth and connection rate of chillers. * Partner with other in-country Connected Chiller Service Experts to coordinate complete solutions through service product offerings. * Drive best practices across the country and in partnership with the regional team to effectively problem solve roadblocks to adoption of connected chillers. * Build organizational capabilities to deliver condition-based service outcomes through Connected Chiller service contracts by leveraging Connected Chiller platform B. _**P**_ _**rimary Duties:**_ * Lead and/or work with country Service Leadership as well as in-country Service branch Connected Chiller experts to develop and deploy new and enhanced connected chiller solutions and services. * Train branch team members and field technicians on Connected Chiller Platform data analysis, report generation and field support. * Perform Daily Dashboard Reviews and deep dive analytics on remotely connected equipment’s and work with branch Service Experts for alarm/Chiller Performance Index (CPI) actions. * Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems. * Reviews reports generated by others to ensure quality and accuracy. * Work with branch Service Experts to generate additional pull through opportunities based on Connected Chiller
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