Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
RegionalEngineeringOperationsManager,OutpostsInfra
Neural analysis suggests this role is
optimal for Manager candidates.
“Regional Engineering Operations Manager, Outposts Infra at Amazon Data Services, Inc.. Skills: Infrastructure installation, Infrastructure maintenance, Team leadership. Oversee installation and maintenance of AWS infrastructure. Manage building management systems”
What You'll Achieve.
Deliver against 100% uptime; Meet SLAs
Industry & Context.
Root cause analysis; Troubleshooting
Lift up to 49 lbs, Participate in team lifts, Work in cramped spaces, Work at elevated locations, Work at heights, Work from ladders, Travel up to 15%, Work in Brazil/SAMER sites
What They're Looking For.
Must Have
5+ years managerial/supervisory role, 5 or more direct reports, 3+ years industrial electrical and mechanical systems, 3+ years Microsoft Office products
Nice to Have
Knowledge of electrical and mechanical systems, Bachelor's degree in electrical or mechanical engineering, 7+ years data center or mission critical environment experience, Experience communicating technical details, Behavioral interviewing and hiring experience
What You'll Do.
Oversee installation and maintenance of AWS infrastructure
Manage building management systems
Manage security protocols
Manage access controls
Manage power supply and resilience
Manage cooling systems
Manage fire detection and control systems
Manage preventative periodic maintenance
Manage environmental aspects of data centers
Interface directly with customers
Innovate and enable technical solutions
Lead data center engineering technicians
Diagnose root causes for rack power issues
Diagnose root causes for networking issues
Diagnose root causes for environmental issues
Respond to critical events
Maintain disaster recovery readiness
Program manage installations
Program manage break/fix activities
Define key performance indicators
Execute key performance indicators
Drive continuous improvement
Drive cost optimization
Ensure consistent standards
How You'll Work.
Team & Collaboration
Internal teams; External third-party partners; Colocation teams; EC2; Networking Eng; Supply Chain; Peer AMER West/Central; EMEA engineering managers
Communication Scope
Technical details communication
Process & Methodology
Program management
Full Job Description
We are looking for a highly-driven and customer-oriented GFO Regional Eng Manager who will oversee all tasks associated with installing and maintaining AWS infrastructure in customer premises and/or colocation partner data centers across the US East Coast and Brazil. This includes ownership and accountability for the following efforts: building management systems (BMS), security protocols, access controls, power supply and resilience efforts, cooling systems, site hygiene, fire detection and control systems, preventative periodic maintenance, and all environmental aspects of the data centers in which AWS products and services will be deployed. In this hands-on role, the GFO Regional Eng Manager operates with a high degree of professionalism and autonomy, regularly interfacing directly with customers to consistently deliver a positive customer experience. Partnering across internal teams and external third-party partners, this role regularly innovates and enables technical solutions that address engineering challenges as they arise. Leading a team of data center engineering technicians across multiple US and international sites, the GFO Regional Eng Manager thrives in an ambiguous, fast-paced environment and must demonstrate, and inspire in others, a positive "can do" attitude and a focus on our customers. Key job responsibilities Own end-to-end operations for installing, maintaining, troubleshooting, and decommissioning AWS infrastructure at customer premises and colocation data centers across the US East Coast and Brazil/SAMER. Lead, develop, and inspire a team of data center engineering technicians across multiple domestic and international sites; drive a culture of inclusion and operational excellence. Diagnose root causes for rack power, networking, and environmental issues to deliver against 100% uptime goals; own critical event response and disaster recovery readiness. Collaborate with third-party partners, colocation teams, and internal stakeholders (EC2, Net
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