RegionalDomainManager-RiderOperations

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Riders Ops to lead Bolt's Riders Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Riders Operations initiatives at Regional Level. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role You will ensure that every central program - spanning Airports, Venues, Categories, Scheduled rides, B2G, and Rider engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context. As the accountable owner for regional Rider Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results. Main tasks and responsibilities: Drive the end-to-end execution of global Riders Ops initiatives in the region, ensuring every program (Airports, Venues, High-Value Categories, Low-Cost, Scheduled Rides, B2G, Rider Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Riders Ops strategy into action