Industrious
commercial real estate
RegionalDirector,WestCBRExExperiencebyIndustrious
“Regional Director, West - CBRE x Experience by Industrious at Industrious. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, hospitality standards, client and property management partnerships, business performance and accountability. oversee the execution of tenant experience programs. coaching teams”
What You'll Achieve.
High tenant satisfaction (e. g. NPS and feedback); Operational consistency across locations (e. g. audit scores, service delivery metrics); team engagement and low turnover; Positive landlord feedback and program retention; On-budget financial performance; Timely issue resolution and clear communication; Scalable process improvements that enhance efficiency and service quality; deliver great tenant experiences; scale operational systems with consistency
Industry & Context.
troubleshooting a service issue; identify gaps and opportunities; Navigate ambiguity in ownership and decision-making with clarity; Timely issue resolution
What They're Looking For.
Must Have
7-10 years in multi-unit hospitality operations or similar experience, Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices, Experience translating ambiguous responsibilities into detailed, concrete project experience executing efficiently against set project plans, Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of some experience making compelling presentation materials, Experience working in a metrics-based management culture, Ability to comfortably lead difficult conversations, including with external stakeholders & executives, Experience with the commercial real estate industry
Nice to Have
design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material, Passion for creating exceptional customer experiences
What You'll Do.
oversee the execution of tenant experience programs
making sure everything runs smoothly
rolling out a new initiative
building an operations playbook
troubleshooting a service issue
supporting a team member with their growth and development
Lead the daily execution of tenant engagement and amenity programs
Drive consistent execution of hospitality
and marketing standards across both directly managed and PM-managed teams
Conduct regular property visits
and performance reviews to identify gaps and opportunities
Establish clear operating standards
and expectations across varied team structures
Navigate ambiguity in ownership and decision-making with clarity
ensuring alignment across stakeholders
Support the onboarding and activation of new properties
ensuring a seamless transition from launch to steady-state operations
Lead teams and partner with Property Management-led teams and third-party vendors to deliver top-tier service
provide coaching and feedback
and establish accountability for performance across all teams
Equip Property Management partners with tools
and guidance to effectively manage community and amenity staff
Identify training needs and partner with internal teams to address them
and team development efforts
Model and reinforce a culture of hospitality
and continuous improvement
Act as the primary operational partner to landlord and Property Management teams
aligning on performance
and execution across the building
Provide regular updates on performance
Collaborate with asset managers to align operations with building goals
Support Property Management teams in integrating tenant experience into broader building operations and asset strategy
Represent Experience by Industrious with professionalism
Track program budgets
and operational KPIs across the portfolio
Partner with finance to monitor variances and maintain fiscal discipline
Support business planning and forecasting at the asset level
Ensure clear accountability for performance across both directly managed and PM-managed environments
Help pilot new service offerings and experience touchpoints
Document learnings and best practices to support future rollouts
Support operational readiness for new service launches or initiatives
Identify and implement improvements to increase efficiency and service quality
How You'll Work.
Team & Collaboration
cross-functional coordination; partner with Property Management-led teams and third-party vendors; Equip Property Management partners with tools, frameworks, and guidance; partner with internal teams to address training needs; Act as the primary operational partner to landlord and Property Management teams; Collaborate with asset managers; Support Property Management teams in integrating tenant experience into broader building operations and asset strategy; work together as one team
Communication Scope
Excellent verbal and written communication skills; ability to clearly and tactfully articulate a point; making compelling presentation materials; design skills with the ability to articulate in a variety of ways complex plans and procedures; Provide regular updates on performance, feedback, and key metrics; clear communication
Process & Methodology
Experience translating ambiguous responsibilities into detailed, concrete project experience executing efficiently against set project plans, Support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady-state operations, Support business planning and forecasting at the asset level, Support operational readiness for new service launches or initiatives
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