My NRMA
Leisure And Travel
RegionalClaimsSpecialist
“Regional Claims Specialist at My NRMA. Skills: Claims handling, Liability assessment, Dispute resolution. Take ownership of rental vehicle claims. Investigate incidents”
What You'll Achieve.
Balance commercial outcomes; Achieve exceptional customer experience
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Experience in motor claims, Experience in rental vehicle claims, Experience in general insurance claims handling, Assess liability, Investigate claims, Resolve disputes, Manage high-volume workload, Manage phone-based conversations, Work independently
What You'll Do.
Take ownership of rental vehicle claims
Investigate incidents
Manage customer disputes
Drive claims to resolution
Negotiate with third parties
Negotiate with insurers
Deliver customer experience
Manage disputed claims
Support with escalated claims
Support with complex claims
Respond to AFIA complaints
Manage external dispute resolution
Assist with tribunal matters
Prepare tribunal evidence
Prepare tribunal submissions
Attend tribunal hearings
Provide claims guidance
Provide claims support
Improve claims quality
Improve liability outcomes
Improve recovery performance
Assist with fraud identification
Assist with fraud investigation
Prepare claims reporting
Contribute to claims reporting
Prepare recovery reporting
Contribute to recovery reporting
How You'll Work.
Team & Collaboration
Claims Team; Operational stakeholders
Communication Scope
Professional communication
Applying for this Regional Claims Specialist role?
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