MTM
RegionalCareCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Regional Care Coordinator at MTM. Skills: manage the member’s experience, trip monitoring, trip recovery, problem solving, member education, ensuring successful trip outcomes, coordination of care coordination services. manage the member’s experience, once trip intake is completed, through the completion of transportation. trip monitoring”
What You'll Achieve.
ensuring successful trip outcomes; Ensure compliance with assigned KPIs and contract requirements; reducing complaints; mitigating service failures; removing barriers
Industry & Context.
problem solving; Ability to handle situations of an escalated nature using an analytical thought process
3 days a week on-site
What They're Looking For.
Must Have
High school diploma or G. E. D. equivalent, 9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management
Nice to Have
Medical terminology preferred, Patient Care experience preferred
What You'll Do.
manage the member’s experience
once trip intake is completed
through the completion of transportation
updating customer notes
outbound calls to members/providers/facilities to confirm/correct/verify trip information
ensuring successful trip outcomes
Act as liaison and partner with health plan clients
and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations
calls to members/facilities/providers to confirm/verify/correct transportation
ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Process escalated trips in a timely manner to prevent complaints or a member service failure
unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Ensure the documentation of internal complaints/grievances
the coordination of care coordination services
and the setting of reservations for select managed facilities and members
How You'll Work.
Team & Collaboration
Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care; Understand the Operations department to better service and care for both customers and fellow employees; Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Communication Scope
Ensure excellent and professional written and/or oral communication; Exceptional communication skills
Full Job Description
**What Will Your Job Look Like?** The primary job function of the **Regional Care Coordinator** is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership. The **Regional Care Coordinator** will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes. **This position is a hybrid role requiring 3 days a week on-site.** **Address: 105 Roanoke St E, Blacksburg, VA 24060** **What You’ll Do:** * Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care * Provide member support based on a population identified by the client or internal stakeholder * Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations * Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work * Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time * Document escalations and action plans in the appropriate intake systems * Understand the Operations department to better service and care for both customers and fellow employees * Process escalated trips in a timely manner to prevent complaints or a member service failure * Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution * Maint
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