PNC
Retail Banking
RegionalBanker/Teller
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Regional Banker/Teller at PNC. Skills: Sales, Customer Service, Risk Management. Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.. Participates in proactive sales and service activities and identifies referral opportunities.”
What You'll Achieve.
Improve a customer's financial wellbeing and create loyalty while increasing share of wallet.; Drive new revenue and customer loyalty.; Elevating client loyalty.; Acquire, expand and retain relationships.; Grow customer share of wallet through a differentiated customer experience.
Industry & Context.
Problem Solving
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations., Subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
What They're Looking For.
Must Have
Related experience or product knowledge to accomplish primary duties
Nice to Have
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
What You'll Do.
Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participates in proactive sales and service activities and identifies referral opportunities.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling
appointment setting and effective lobby engagement
ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire
expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology
Applies product and procedural knowledge to identify
mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures
demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
How You'll Work.
Team & Collaboration
Collaborates with ecosystem partners to grow customer's share of wallet.
Communication Scope
Effective Communications
Full Job Description
# **Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Regional Banker/Teller within PNC's Retail Banking organization, you will be based in or around the Colorado Market. This position may be located in any of the following areas of Colorado: Arvada Aurora Boulder Colorado Springs Denver Ft Collins Greeley Highlands Ranch Lafayette Littleton Longmont Parker PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. # **Job Description** * Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. * Creates customer loyalty and grows cus
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