Jll
real estate
RegionalAccountDirector
“Regional Account Director at Jll. Skills: Client relationship management, Strategic account management, Financial management, Team leadership, Operational excellence, Governance and compliance. build and maintain strategic relationships with clients and stakeholders. single point of contact for regional service delivery”
What You'll Achieve.
Client satisfaction; achieve their financial goals—be they revenue, expenses, debtor or growth targets; create a great HX programme; achieving the agreed key performance indicators, service levels and other compliance measures
Industry & Context.
Devising win-win solutions for all parties; resolving conflicts among members; Critical thinker; problem-solving; come up with strategies for applying holistic approaches and long-term solutions to complex problems
willingness to attend occasional night meetings
What They're Looking For.
Must Have
at least ten years of experience in facilities account management, handling complex account structures and client sensitivities, technical and financial know-how of running a service delivery team, experience is dealing with changing environments and growth clients, managing clients with ultimatum requests, delivering JLL services at global standard levels, holistic approaches and long-term solutions to complex problems, excellent organisational skills to prioritise work and meet tight deadlines, lead by example, and promote open, constructive, harmonious and collaborative relationships at all levels within your team, Large team management across a diverse region with multiple cultures
Nice to Have
Change is a constant with this client, Our clients are proud of their Real Estate portfolio, they hold a very high standard of CRES deliverable expectations
What You'll Do.
build and maintain strategic relationships with clients and stakeholders
single point of contact for regional service delivery
develop a deep understanding of clients’ key business drivers
ensure clients’ outsourcing needs and JLL’s objectives are in sync
attend occasional night meetings
develop property budgets and forecasts
help clients achieve their financial goals
create a great HX programme
cross-sell JLL services
collect fees from clients and track outstanding payments
act as the main visionary and strategist for regional plans
manage overall operations
and standard operating procedures
create a culture of collaboration
identify team strengths and improvement areas
lead team to excellence through coaching
resolve conflicts among team members
ensure respect for individual differences
ensure next generation of talent is ready
ensure all parties uphold their duties stated in the contract
manage the governance process for the account
rally the team toward achieving KPIs
and compliance measures
roll out the change control process effectively
come up with strategies for applying holistic approaches and long-term solutions to complex problems
prioritise work and meet tight deadlines
lead by example and promote collaborative relationships
How You'll Work.
Team & Collaboration
build and maintain strategic relationships with clients and other stakeholders; ensure clients’ outsourcing needs and JLL’s objectives are in sync; Devising win-win solutions for all parties; represent JLL’s interests by cross-selling services; create a culture of collaboration, positive learning and teamwork; leading them to excellence through coaching, feedback and recognition; resolving conflicts among members; ensuring that respect for individual differences always prevails; lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company; ensure all parties uphold their duties stated in the contract; rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures; lead by example, and promote open, constructive, harmonious and collaborative relationships at all levels within your team; Large team management across a diverse region with multiple cultures
Communication Scope
build and maintain strategic relationships; deep understanding of the clients’ key business drivers influencing their decision-making process; lead by example, and promote open, constructive, harmonious and collaborative relationships at all levels within your team
Process & Methodology
develop property budgets and forecasts, manage the governance process for the account, roll out the change control process effectively, prioritise work and meet tight deadlines
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