Reginal Collections Associate
ReginalCollectionsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reginal Collections Associate at Reginal Collections Associate. Skills: commercial collections process, MS Office Suite. managing all collection activities associated with a portfolio of accounts assigned regionally. maintain communications with all customers within that portfolio”
What You'll Achieve.
lowering Ryder's DRO (Days Revenue Outstanding); lowering the percentage of the portfolio over 30 days delinquent; minimizing Ryder's bad debt expense; protect Ryder's financial interests; mitigate losses; improve receivables metrics (DROad Debt/dollars past due); save customer relationships
Industry & Context.
Demonstrates problem solving skills
What They're Looking For.
Must Have
One (1) year or more in commercial collections required, Two (2) years or more in accounting/financial with the H. S. Diploma required, 0 to One (1) year in accounting/financial with the Associate'sachelor's degree required, Demonstrated knowledge of commercial collections process intermediate required, MS Office Suite intermediate required
Nice to Have
Associate's degree preferred in business, accounting, financial or related field, Bachelor's degree preferred in business, accounting, financial or related field
What You'll Do.
managing all collection activities associated with a portfolio of accounts assigned regionally
maintain communications with all customers within that portfolio
maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding)
lowering the percentage of the portfolio over 30 days delinquent
and minimizing Ryder's bad debt expense
analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services
forbidding rental services
terminating fueling services
legally defaulting delinquent customers and assertive terms enforcement
Contacts customers to solicit payment from customers
negotiate cessation of services
obtain information on customer deductions and billing issues
re mediate customer payment terms
and determines contract defaults
Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates
special instructions etc
Provide Ryder's Finance organization
Operations leadership
and Rental leadership regular updates on receivables through the use of conference calls
bad debt expense forecasting
dispute information in order to manage the negative impact to the organization of bad receivables
Develop documentation and user manuals as directed
Work with customers and all levels of operational/sales management to mitigate losses
improve receivables metrics (DROad Debt/dollars past due) and save customer relationships
Analyze all available financial/credit/operational data to effectively plan and execute collections strategies
How You'll Work.
Team & Collaboration
work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions; identify and appropriately assign customer billing disputes; participate in Conference Calls and meetings with Ryder Senior leadership; work with customers and all levels of operational/sales management; Ability to work independently and as a member of a team; Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Communication Scope
verbal and written communication skills
Process & Methodology
Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Specialist will analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and assertive terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in Conference Calls and meetings with Ryder Senior leadership. **Essential Functions** * Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults. * Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc. As appropriate, identify root cause and work to close loop with upstream partners. * Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference
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