Markforged
manufacturing
RefurbishmentTechnician
“Refurbishment Technician at Markforged. Skills: refurbishing printers and components, quality control, diagnosing and root cause analysis, data maintenance. Responsible for refurbishing printers and components to factory standards.. Assist with analyzing failure modes.”
What You'll Achieve.
ensure operational goals and objectives are either met or exceeded; meet forecasted and immediate needs; ensure superlative quality
Industry & Context.
analyzing failure modes; troubleshooting; diagnosing and root cause returned parts and units to expose trends and solve customer issues
Working on feet in a manufacturing facility for 4+ hours per day., Working on the computer for 1-2 hours per day., Primarily standing/sitting at work station, concrete floor, and frequently walking throughout the manufacturing facility., Lifting of 50+ pounds infrequently., High manual dexterity required during assembly of tooling and fixturing, 100% on site required
What They're Looking For.
Must Have
High school, Google Documents (required), Verbal/written communication (required), Organized (required), 3-5 years of experience in manufacturing or related field
Nice to Have
4-year degree in electronics or other technical field, Additive manufacturing (preferred), Electronics/Soldering (preferred), Electromechanical skills (preferred), Familiarity with 3D CAD (SolidWorks, Fusion360, Onshape, etc. )
What You'll Do.
Responsible for refurbishing printers and components to factory standards.
Assist with analyzing failure modes.
Support Customer Solutions with parts requests
Perform preventative and corrective maintenance on local printers to ensure superlative quality.
Collect data and give feedback to improve customer experience.
Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs.
Maintain a level of quality control for refurbished parts and units
per internal processes and standards and that aligns with Markforged manufacturing standards.
Maintain necessary calibrated tools and fixtures
Participate in diagnosing and root cause returned parts and units to expose trends and solve customer issues.
Maintain data to report on findings for both root cause analysis and refurbishment.
Collaborate with Operations to maintain an inventory level of refurbished parts.
Perform other duties and responsibilities as assigned.
How You'll Work.
Team & Collaboration
work directly with the Refurbishment Engineer and Quality Manager; Support Customer Solutions; Collaborate with Operations
Communication Scope
Verbal/written communication
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