Pentair
RefrigerantTechnicianSupport
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“Refrigerant Technician Support at Pentair. Skills: Refrigeration, Technical Support, Customer Service. Provide technical field service support. Provide product/policy information”
What You'll Achieve.
assure channel partner and customer issues are resolved to completion; minimizing warranty and non-warranty costs
Industry & Context.
problem solving skills
What They're Looking For.
Must Have
Technical Degree, minimum of one year of experience in Refrigeration or Product/Customer Service, Federally certified refrigerant handler (Type and II, certification preferred), Must be efficient, accurate, and capable of a high-volume call workload, Ability to clearly express ideas and thoughts – written and verbally, Ability to work independently and within a team environment, personnel management and interpersonal skills with a high level of integrity, Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel
Nice to Have
minimum of four years of refrigeration field service or HVAC experience in lieu of education, Experience working with Ice Machines is strongly preferred, high degree of tact, diplomacy, problem solving skills and mature judgment, high degree of tact, diplomacy, problem solving skills, and mature judgment
What You'll Do.
Provide technical field service support
Provide product/policy information
Assure channel partner and customer issues are resolved
Minimize warranty and non-warranty costs
Participate in aftermarket service functions
Establish and maintain effective relationships
Negotiate and manage channel partner and customer satisfaction requests
Respond promptly to channel partner and customer requests
and interpret company service policies
Express ideas and thoughts verbally and/or in written form
Proficiency in use of company business systems
Maintain technical and policy reference requirements
How You'll Work.
Team & Collaboration
work alongside passionate problem-solvers; work independently and within a team environment
Communication Scope
Express ideas and thoughts verbally and/or in written form; Ability to clearly express ideas and thoughts – written and verbally
Full Job Description
# **Job Description:** ### **Refrigeration Technical Support – Manitowoc, WI** At **Pentair** , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a**Refrigeration Technical Support** to join our**Manitowoc, WI team.** You will provide technical field service support and product/policy information to channel partners and customers; and will assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required. **You will:** * Provide phone and other means of technical field service support and product/policy information to channel partner and customers. Establish and maintain effective relationships with internal and/or external customers. * Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests. * Understand, implement, and interpret company service policies and procedures to channel partner and customers. * Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment. * Proficiency in use of company business systems and maintaining technical and policy reference requirements. Participate in other areas of aftermarket service as requested. **Key Requirements:** * Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service i
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