ReferralSpecialist

**Job Title:** Registration Specialist **Department:** Med Oncology **Location:** 50 Leroy Street, Potsdam, NY 13676 **Hours Per Week:** 37.5hrs **Schedule:** M-F, 8am-4pm or 9am-5pm **SUMMARY** This position is responsible for scheduling and obtaining authorization/pre-certifications for, but not limited to MRI, CT, Neurology, Pain Management and other specialized testing as well as referrals to other MD Specialists and for detailing all patient and third-party interaction in the patient’s EMR. Promotes and provides customer satisfaction and appropriateness of care for all assigned patients. **RESPONSIBILITIES** * Greets all patients, whether in person or via the telephone, with a cheerful and helpful attitude. * Provides coordination of testing to be performed with physician, patient, facility and payer. This includes reviewing medical documents for clarity, ensuring all necessary clinical steps have been taken; works with necessary parties to obtain third-party approval. * Obtains all procedure and diagnosis codes to properly authorize/pre-certify ordered testing. * Refers self-pay and out-of-network patients to the appropriate resource to help with payment. * Complete pre-certification/authorization with the patient’s insurance company providing any necessary documentation. * Document authorization/pre-certification once received along with contact information of the person spoken with. * Contacts the patient and notifies them of the scheduled procedure and all necessary instructions. * Coordinates with the hospital or facility the arrival times of each scheduled patient and contacts them with this information. * Assists in reviewing and revising policies and procedures pertaining to scheduling function. * Performs other responsibilities as necessary to ensure efficiency within the practice. * Maintains operational knowledge of department equipment: telephones, computers, faxes, copier, printers, etc. **AGE SPECIFIC CARE:** * Provides age and culturally appropri