ReferralManagementSpecialist

**Job Description Summary** Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. **Entity** Medical University Hospital Authority (MUHA) **Worker Type** Employee **Worker Sub-Type​** Regular **Cost Center** CC005715 CHS - Patient Access Center - CFC PC Peds (Offsite) **Pay Rate Type** Hourly **Pay Grade** Health-20 **Scheduled Weekly Hours** 40 **Work Shift** **Job Description** The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Bilingual Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service. **Additional Job Description** Education: High School Degree or Equivalent Work Experience: 0-6months _If you like working with energetic enthusiastic individuals, you will enj