VillageMD
healthcare
ReferralCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Referral Coordinator at VillageMD. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, operational processing expertise, operational processing accuracy, medical billing processes, HIPAA standards, Health Information Exchange (HIN), premier customer service, problem solving, system processing, patient advocacy, results orientation, collaboration, service orientation, empathy, patience, attention”
What You'll Achieve.
achieving all processing performance objectives; operational excellence; demonstrated track record of drive for attainment of superior outcomes
Industry & Context.
A problem solver who can confidently troubleshoot and investigate to answer questions or resolve complaints; solve problems with patience and understanding
working onsite in a central location within the market
What They're Looking For.
Must Have
Ability to work independently with a sense of focus, Task-oriented, organizational skills, ability to multitask, attention to detail
Nice to Have
Service center excellence, call center, Experience in the medical or health insurance field, Bilingual in English and Spanish, Knowledge of the healthcare industry, reviewing patient charts, insurance and medical billing processes, EMR/HIN systems
What You'll Do.
Processes necessary prior authorizations and insurance referrals as needed to complete the referral process by using payor portal or calling the payor as needed.
Answers all phone calls in a patient
and passionately communicative manner
Deliver on a commitment to solve problems with patience and understanding
providing knowledgeable and thoughtful service to exceed expectations
Coordinates medical specialty referral
and imaging for patients in a timely
Utilizes EMR and HIN system(s) to track
and document patient information ensuring accuracy
and compliance with organizational and HIPAA standards
Utilizes Authman (Authorization Manager) to execute accurate
tracking and management of patient referrals in accordance with organizational standards
Communicates information
including updates of referral requests
and communication preferences via telephone
Review patient charts and records to understand what authorizations and documentations need to be pursued
Ensure that all barriers to care (such as language
transportation restrictions
or financial needs) are addressed
and accurate documentation of all interactions with patients
and other individuals on behalf of patients
in the patient’s electronic health records
Maintains access to the Health Information Exchange (HIN) and other related systems
Maintains surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care
Navigates patient to care
How You'll Work.
Team & Collaboration
Collaboration: orientation to team-based work product and results
Communication Scope
premier service interactions; premier service interactions without patients; patient, empathetic, and passionately communicative manner; knowledgeable and thoughtful service; Communicates information, including updates of referral requests, appointment details, and communication preferences via telephone, email, chat, and patient portal; Excellent telephone etiquette; Excellent interpersonal skills; empathy; patience; courtesy; attentiveness; expresses ideas effectively both verbally and in presentation skills
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Home Location:** 4650 Westway Park Blvd Houston, TX 77041 **Schedule:** Monday - Friday 8am - 5pm In the role of Referral Coordinator, you will offer inbound and outbound phone support while providing operational processing expertise of clinical referrals using telephony and EMR system(s) while working onsite in a central location within the market. The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry include reviewing patient charts, insurance and medical billing processes, and EMR/HIN systems preferred but not required. The ability to hav
Applying for this Referral Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about VillageMD?
Real rants from real employees. Read before you apply.