May Include Evening
ReferralCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Referral Coordinator at May Include Evening. Skills: Customer Service, Collaboration, EMR utilization, Portal management, Referral liaison. Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience.. Serves as the first point of contact for patients and physicians to coordinate services across the system.”
What You'll Achieve.
Aims always for first call resolution.
Industry & Context.
Must be available to work a flexible schedule that may include evening, weekend and holiday shifts., S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
What They're Looking For.
Must Have
Embraces a culture of customer-centric behavior and innovation critical to success in this role., Possesses customer service skills and the ability to demonstrate compassion and empathy., Must be available to work a flexible schedule that may include evening, weekend and holiday shifts., Must be able to multitask, handling phone conversations with consumers while accurately., Entering data in the computer while continuing to focus on the customer., Proficiency in use of computers., Knowledge of terminology used by insurance/managed care health plans
Nice to Have
Associates Degree preferred, Two (2) years customer service experience preferred, ideally in a health care setting., verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred., Prefer knowledge of function and relationships within a hospital environment
What You'll Do.
Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients
providers and payers throughout the patient’s healthcare experience.
Serves as the first point of contact for patients and physicians to coordinate services across the system.
Refers to and schedules appointments
registers seminars and classes
navigates patient inquires
and communicates courteously throughout the delivery of care.
Aims always for first call resolution.
Collaborates with physician offices and clinical departments to coordinate services
prepares patients for their visit
and maintains all of its support processes.
attentive and prompt service to all those you work with and support.
Work well with others in different departments and organizations to deliver a seamless
exceptional customer experience.
Proper use of an EMR to communicate with patients
physicians and the community to schedule patient appointments
complete registrations and respond to inquiries.
Enroll and activate patient portal accounts
answer questions and/or resolve any user issues.
Acts as a key referral liaison to community provider offices
serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
Ensure your work is compliant with all policies and procedures
How You'll Work.
Team & Collaboration
Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.; Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.
Communication Scope
verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred.
Full Job Description
**SUMMARY** Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes. **STATUS: Full-Time** **LOCATION: Riedman Campus****100 Kings Highway South Rochester, NY 14617** **United States of America** **DEPARTMENT: Communication Center** **SCHEDULE: Monday - Friday 8:00am-4:30pm** **RESPONSIBILITIES** * **Customer Service.** Provide courteous, attentive and prompt service to all those you work with and support * **Collaboration.** Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience * **EMR (Electronic Medical Records) utilization.** Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries * **Portal management.** Enroll and activate patient portal accounts, answer questions and/or resolve any user issues. * Acts as a**key referral liaison** to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS. * **Compliance.** Ensure your work is compliant with all policies and procedures **Minimum Qualifications** * Embraces a culture of customer-centric behavior and innovation critical to success in this role. * Possesses strong customer service skills and the ability to demonstrate compassion and empathy. * Must be
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