WNS Global Services
Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, Travel and Hospitality
REF99449G_2026244814-L2ApplicationSupport
Neural analysis suggests this role is
optimal for entry candidates.
“REF99449G_2026244814 - L2 Application Support at WNS Global Services. Skills: Application Support, .NET, SQL Server, Zoho Desk, ServiceNow, Incident Management. Provide Level 2 support for application-related issues. Troubleshoot and resolve user-reported problems using Zoho Desk, CRM and IT Service desk”
What You'll Achieve.
Ensuring seamless service delivery; Resolving technical issues effectively; Ensuring customer satisfaction; Successful deployment of upgrades, patches, and releases with minimal disruption; Timely delivery of resolutions
Industry & Context.
Troubleshooting skills; Ability to identify and resolve issues efficiently; Problem-solving
What They're Looking For.
Must Have
3-4 years of experience in application support, Hands-on experience in application support, Hands-on experience in incident management, Hands-on experience in configuration of support platforms, Technical expertise in .NET technologies, Technical expertise in APIs, Technical expertise in SQL Server, Troubleshooting skills, Ability to identify and resolve issues efficiently, Knowledge of incident management, Knowledge of ITIL processes, Ability to work in a fast-paced, customer-focused environment, Ability to manage multiple tasks, Ability to consistently deliver excellent support
Nice to Have
Experience with Zoho Desk, Experience with IT service Desk, Experience with other similar ticketing tools, Hands-on experience in .NET, Hands-on experience in ASP.NET Core, Hands-on experience in Web APIs, Hands-on experience in SQL Server, Hands-on experience in C# development
What You'll Do.
Provide Level 2 support for application-related issues
Troubleshoot and resolve user-reported problems using Zoho Desk
CRM and IT Service desk
and maintain web applications using .NET
ASP.NET Core and SQL Server
Serve as the main point of contact for escalated tickets from L1 support
and resolve escalated tickets promptly
and resolve application bugs
and user queries in Zoho Desk
Monitor and track ticket status
Provide timely updates to end users
Perform root cause analysis
Implement preventive measures
Handle API integrations and issue resolution
Optimize SQL Server queries for performance and efficiency
Participate in system upgrades
Ensure successful deployment of upgrades
and releases with minimal disruption
Maintain SLA adherence for ticket resolution
Ensure timely delivery of resolutions
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to ensure smooth integration and functionality of the application
Communication Scope
Communication skills, both written and verbal, to interact with internal teams and end users
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. We are looking for a highly motivated and skilled L2 Application Support Specialist with 3-4 years of experience and will have hands-on experience in application support, incident management, and configuration of support platforms such as Zoho Desk, CRM and ServiceNow. Additionally, strong technical expertise in .NET technologies, APIs, and SQL Server is required to effectively troubleshoot and enhance application performance. This role will focus on providing support for our internal and external users, ensuring seamless service delivery and resolving technical issues effectively.Key Responsibilities:• Provide Level 2 support for application-related issues, primarily using Zoho Desk, CRM and IT Service desk to troubleshoot and resolve user-reported problems.• Develop, enhance, and maintain web applications using .NET, ASP.NET Core and SQL Server.• Serve as the main point of contact for escalated tickets from L1 support, ensuring that issues are diagnosed, prioritized, and resolved promptly.• Assist in identifying, analyzing, and resolving application bugs, system errors, and user queries in Zoho Desk.• Collaborate with c
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