WNS Global Services
Business Process Management
REF88476T-WindowsServerSupport,10+yearsexperience,L3/L4
Neural analysis suggests this role is
optimal for mid candidates.
“REF88476T- Windows Server Support, 10+ years experience, L3/L4 at WNS Global Services. Skills: Windows Server Support, Virtualization Hypervisors, HCI, File Storages, Block Storages, Public cloud (AWS, Azure), IaaS, PaaS, Linux hardening, Linux patching, Scripting language, ITIL Framework. Windows Server Support. L3/L4 support”
What You'll Achieve.
Resolve issues quickly; Automate the mundane tasks
Industry & Context.
Good troubleshooting skills and resolve issues quickly; Escalation and troubleshooting of Infrastructure specific incidents
Ready to work in shift or off hours whenever required, Managing Escalations, Available on severity calls during service degradations
What They're Looking For.
Must Have
10+ years of relevant experience, Windows Server Support, L3/L4 support, Managing a team of at least 8-10 personnel across 24x7 Operations, Managed large/enterprise datacenter with more than 1500+ physical servers, Basic understanding about Networking Components and its functionality, Ability to work on Linux hardening, patching, Ability to identify and improvise the process in function, Knowledge about some scripting language, Good troubleshooting skills, Ability to manage pressures and handle tasks accordingly, Understanding of ITIL Framework and its implementation in support, Managing Escalations, Mentoring Shift Engineers, Ready to work in shift or off hours whenever required, Ability to create template based doc. Such as SOPs, RCA, Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management, Maintaining and updating infrastructure designuild document sets, Worked under ITIL Framework, Automate the mundane tasks, Bachelors of Engineering any stream w/ 10+ Yrs of relevant experience, Bachelors in Science with Technology such as Bsc. IT w/ 10+ Yrs of relevant experience
Nice to Have
Both (Windows & Non-Windows) OS knowledge, Preferably from the BPO industry which has 24x7 Operations, Certification on any Technology or Multiple Technology
What You'll Do.
Windows Server Support
Managing a team of at least 8-10 personnel across 24x7 Operations
Managed large/enterprise datacenter with more than 1500+ physical servers
Basic understanding about Networking Components and its functionality
Ability to work on Linux hardening
Ability to identify and improvise the process in function
Knowledge about some scripting language
Good troubleshooting skills and resolve issues quickly
Mentoring Shift Engineers
Ready to work in shift or off hours whenever required
Ability to create template based doc. Such as SOPs
Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management
Maintaining and updating infrastructure designuild document sets
Worked under ITIL Framework
Automate the mundane tasks
How You'll Work.
Team & Collaboration
Managing a team of at least 8-10 personnel; Mentoring Shift Engineers
Communication Scope
Ability to create template based doc. Such as SOPs, RCA
Process & Methodology
Managing a team of at least 8-10 personnel across 24x7 Operations
Full Job Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. • Should have total relevant experience of 10+ years • Candidates having both (Windows & Non-Windows) OS knowledge will be added advantages. • Should have good working knowledge of Virtualization Hypervisors along with HCI. • Should have good working knowledge of File & Block Storages. • Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for. • Should been managing a team of at least 8-10 personnel across 24x7 Operations. • Should have managed large/enterprise datacenter with more than 1500+ physical servers along with other devices • Knowledge of cloud services on Public cloud (AWS, Azure), IaaS, PaaS platform • Should have basic understanding about Networking Components and its functionality. • Should be well versed with Audits (PCI, ISO, SOX, SAS70, HIPAA etc) along with VA Mitigations. • Should be able to architect technology designs (On-premise & Cloud) • Ability to work on Linux hardening, patching. • Knowledge of logging, monitoring, alerting systems. • Should have ability to identify and improv
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