Amazon.com Services LLC
Human Resources, pxt
ReducedTimeStaffingAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reduced Time Staffing Administrator at Amazon.com Services LLC. Skills: Applicant support, Work authorization documentation, Badge photos, Drug screening. Take ownership of candidate contacts. Ensure each contact processed with high urgency”
What You'll Achieve.
Successfully hiring Amazon employees
Industry & Context.
Problem-solving skills; Troubleshooting; Eliminating barriers
What They're Looking For.
Must Have
High school or equivalent diploma, Experience with all Microsoft Office applications, 6+ months experience in a fast paced, customer-oriented environment
Nice to Have
Experience utilizing a time and attendance system, Experience in administrative tasks, Experience working in a fast-paced, rapidly changing operations environment, Experience working in customer service or a call center, Experience managing reporting and analysis, Experience troubleshooting and documenting findings, Experience dealing effectively with customers during problem resolution, Experience operating efficiently under pressure, Experience with written and verbal communication and presentation, Experience with customers with a passion for delivering exceptional service, Experience that includes analytical skills, Experience with attention to detail, Experience with effective communication abilities, Intermediate Microsoft Word and Excel skills, Ability to create pivot tables, Ability to create v-lookup, Ability to create mail merge, Experience with Applicant Tracking Systems, Experience with other tracking and reporting systems, Bi-lingual skills
What You'll Do.
Take ownership of candidate contacts
Ensure each contact processed with high urgency
Ensure each contact processed with high satisfaction
Interact with candidates over video call
Communicate effectively in verbal form
Communicate effectively in written form
Participate in continuous improvement of hiring process
Manage daily tasks from start to finish
Own daily tasks from start to finish
Perform administrative tasks as necessary
Perform additional tasks as needed
How You'll Work.
Communication Scope
Verbal communication; Written communication; Presentation
Full Job Description
The WFS vNHE Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. WFS vNHE Call Center associates are the key experts in getting candidates to their first day with Amazon, they providing applicant support, reviewing work authorization documentation, taking badge photos, administering drug screening and other workstream support. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action. You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems as needed. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees. Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 4.30am PST to 6pm PST and adjust during Daylights Savings. Key job responsibilities • Take ownership of candidate contacts ensuring that each contact processed with a high degree of urgency and satisfaction • Interacting with candidates over video call • Communicate effectively in both verbal/written form • Participation in the continuous improvement of the overall hiring process • Manage and own daily tasks from start to finish • Perform administrative tasks as necessary • Additional tasks as needed per business needs Basic Qualifications: - High school or equivalent diploma - Experience with all Microsoft Office applications - 6+ months experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field. Preferred Qualifications: - Experience utilizing a time and attendance system - Experience
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