Mercer
Financial Services
RectificationAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Rectification Analyst at Mercer. Skills: Incident management, Rectification, Root cause analysis, Stakeholder engagement. Lead incident rectification activities. Investigate root causes”
Industry & Context.
Root cause investigation; Analytical skills
Work at least three days a week in the office, Approval to work in Australia, Complete Criminal & Bankruptcy check
What They're Looking For.
Must Have
Incident management experience, Rectification experience, Financial services environment experience, Regulated environment experience, Analytical skills, Root cause investigation skills, Customer impact assessment skills, Stakeholder engagement skills, Communication skills, Collaborative work skills
Nice to Have
Experience with Governance, Risk, and Compliance systems, Knowledge of superannuation products, Knowledge of insurance products, Knowledge of related regulatory frameworks, Ability to coach team members, Support team members, Continuous process improvement skills, Familiarity with cross-functional collaboration, Experience in complex operational settings
What You'll Do.
Lead incident rectification activities
Investigate root causes
Assess customer impact
Collaborate with Incident Managers
Collaborate with stakeholders
Support breach reporting
Support investigation reporting
Contribute to design of preventive measures
Contribute to implementation of preventive measures
Contribute to design of enhanced controls
Contribute to implementation of enhanced controls
Assist with peer review
Assist with continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaboration with Incident Managers; Collaboration with stakeholders; Collaboration with Risk team; Collaboration with Compliance team; Collaboration with GSD team; Collaboration with Trustee Office team; Collaboration with Product team; Collaboration with Transformation team; Collaboration with Technology teams
Communication Scope
Stakeholder engagement; Reporting
Full Job Description
## Company: Mercer ## ## Description: We are seeking a talented individual to join our **Operations** team at **Mercer** as a **Rectification Analyst** working in either our **Sydney** , **Melbourne or Adelaide** office. This is a hybrid role that has a requirement of working at least three days a week in the office. **We will count on you to:** * Lead incident rectification activities including root cause investigation, customer impact assessment, and remediation planning and execution. * Collaborate closely with Incident Managers and stakeholders across Risk, Compliance, GSD, Trustee Office, Product, Transformation, and Technology teams to ensure effective incident resolution. * Support accurate breach and investigation reporting to regulators and internal stakeholders. * Contribute to the design and implementation of preventive measures and enhanced controls to reduce future operational errors. * Assist with peer review, coaching, and continuous improvement of rectification processes within the Incidents Team. **What you need to have:** * Relevant experience in incident management or rectification within a financial services or regulated environment. * Strong analytical skills with the ability to investigate root causes and assess customer and fund impacts. * Effective stakeholder engagement and communication skills. * Ability to work collaboratively in a dynamic team environment focused on compliance and operational risk. **What makes you stand out:** * Experience working with Governance, Risk, and Compliance systems such as FRANK. * Knowledge of superannuation or insurance products and related regulatory frameworks. * Demonstrated ability to coach and support team members for continuous process improvement. * Familiarity with cross-functional collaboration in complex operational settings. **Why join our team:** * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive
Applying for this Rectification Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercer?
Real rants from real employees. Read before you apply.