Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, pxt
RecruitingOperationsCenter-SeniorProgramManager,GlobalTalentSolutions
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“Recruiting Operations Center - Senior Program Manager, Global Talent Solutions at Amazon.com Services LLC. Skills: Program management, Recruiting operations, Process optimization, Strategic initiatives. Shape Talent Acquisition future. Achieve growth and scale”
What You'll Achieve.
Enhance recruiting operations; Improve candidate experience; Optimize recruiting processes; Reduce candidate start time; Eliminate hiring efficiency blockers; Drive continuous improvement
Industry & Context.
Process optimization; Complex problem-solving; Data-driven decision making
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience in large-scale recruiting or operations
Nice to Have
Experience representing customer voice, Experience working in global role, Experience influencing technology, Experience leading matrixed teams, Knowledge of recruiting processes, Quantitative background, Written and verbal communication skills, Proven track record of ownership, Decision-making skills, Complex problem-solving skills, Systems thinker
What You'll Do.
Shape Talent Acquisition future
Achieve growth and scale
Drive continuous innovation
Design strategic programs
Prioritize strategic programs
Optimize recruiting processes
Reduce candidate start time
Eliminate hiring efficiency blockers
Partner with recruiting organizations
Build relationships with stakeholders
Translate business needs
Manage project timelines
Define operational planning
Establish strategic priorities
Own communications to stakeholders
Provide status updates
Deliver executive briefings
Conduct white paper analysis
Lead program execution
Drive repeatable delivery
Represent customer voice
Drive technology implementation
Drive technology adoption
Leverage data and metrics
Identify opportunities
Measure program impact
Drive continuous improvement
How You'll Work.
Team & Collaboration
Partner with recruiting organizations; Collaborate across teams; Work with senior leadership; Work with stakeholders
Communication Scope
Executive briefings; Status updates; White paper analysis
Process & Methodology
Program management, Project management, Roadmap planning, Change management
Full Job Description
The Senior Program Manager will drive critical, high-impact programs that are global and centralized, supporting candidates and Talent Acquisition teams worldwide. This role requires the ability to see both the forest and the trees—diving deep into process design and optimization while developing program strategy and reporting status to senior leadership. You will own a portfolio of strategic initiatives from ideation to execution, delivering VP/Director-level work that enhances Amazon's recruiting operations and candidate experience. This dynamic role impacts Amazon Talent Acquisition, Tech, and global recruiting partners through diverse, high-impact programs. The ideal candidate brings expertise in program design, process development, and strategic initiatives within service or operational organizations. They thrive in ambiguous environments, are passionately curious, and excel at driving visions forward with influence without authority. We seek a detail-oriented leader with proven analytical prowess and a track record of end-to-end ownership in delivering results. This customer-obsessed leader will develop specialized expertise in recruiting operations, working backwards from the customer to craft solutions, strategies, and manage escalations. If you're highly resourceful, strategic yet execution-focused, and ready to make a significant impact in a fast-paced, ever-evolving landscape, we want to hear from you. Key job responsibilities In this role you will: • Shape the future of Amazon Talent Acquisition, owning critical goals to achieve growth, scale, and drive continuous innovation across global recruiting operations • Design, prioritize, and drive strategic programs and roadmap inputs that optimize recruiting processes, reduce candidate start time delays, and eliminate blockers to hiring efficiency • Partner with and influence recruiting organizations across Amazon globally, building relationships with stakeholders from multiple regions and translating busines
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