Bunnings
retail
RecoveryOfficer
“Recovery Officer at Bunnings. Skills: debt recovery, credit control, negotiation, stakeholder management, risk assessment. manage recovery matters end to end. Conducting debt recovery activities”
What You'll Achieve.
achieve the best commercial outcomes for the business; influencing outcomes early; resolving more complex, higher‑risk cases
Industry & Context.
applying judgement and problem‑solving skills to achieve the best commercial outcomes for the business; problem-solving mindset; work through layered, complex matters; joining the dots; weighing up risk and outcomes; making sound decisions
must be age 15 or over to apply, background checks may be required. This can include police, employment, medical and qualification checks.
What They're Looking For.
Must Have
Proven experience in credit control, collections or debt recovery, A solid background in customer service, Working knowledge of credit reporting and recovery processes, Understanding of relevant legislation and debt collection guidelines (including ACCC guidelines, highly regarded), written and verbal communication skills, Confidence in negotiation and influencing outcomes, Good time management skills and the ability to work to agreed timeframes, Experience managing relationships with internal and external stakeholders
Nice to Have
ACCC guidelines
What You'll Do.
manage recovery matters end to end
Conducting debt recovery activities
assessment and write-off of bad debts
Applying sound commercial judgement
assessing available equity
likely outcome of legal proceedings
actively managing associated legal costs
Managing and controlling legal recovery processes
working closely with external solicitors and collection agencies
setting up and monitoring payment arrangements with customers
Maintaining accurate records through the reconciliation of payments and invoices
Reviewing customers for continued trade
analysing payment behaviour
credit bureau reports and other relevant financial information
Supporting risk-related activities
identifying potential fraud indicators
How You'll Work.
Team & Collaboration
Working closely with the broader Credit team; engaging with a wide range of stakeholders, including customers, internal partners and external legal providers; Experience managing relationships with internal and external stakeholders
Communication Scope
written and verbal communication skills; confident communicator; engage with a wide range of stakeholders; adapt your communication style to suit the situation; hold your ground when needed; explain your thinking clearly and professionally
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