AFCA
non-profit
ReconciliationSupportCoordinator
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“Reconciliation Support Coordinator at AFCA. Skills: Reconciliation Action Plans, engagement with Aboriginal and Torres Strait Islander peoples, communities and organisations, organisational and coordination skills, written and verbal communication skills. Support the coordination and delivery of AFCA’s Innovate‑level RAP. Maintain RAP documentation, action trackers, evidence records and progress reporting”
What You'll Achieve.
improving employment outcomes for First Nations people; strengthen outcomes for First Nations peoples; real, measurable actions
Industry & Context.
identified position for First Nation’s people
What They're Looking For.
Must Have
demonstrated knowledge of First Nation’s cultures and issues, communities and protocols, ability to build strong, respectful relationships with First Nations stakeholders, understanding of Reconciliation Action Plans, particularly Innovate-level RAPs, a genuine commitment to reconciliation, Demonstrated ability to engage respectfully with Aboriginal and Torres Strait Islander peoples, communities and organisations, Excellent organisational and coordination skills, with attention to detail, Clear written and verbal communication skills, including reporting and briefing, Experience supporting governance processes, meetings and action tracking, Confidence using digital tools such as Microsoft Office, Teams and SharePoint, A values-led approach that reflects fairness, accountability, respect and transparency
Nice to Have
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.
What You'll Do.
Support the coordination and delivery of AFCA’s Innovate‑level RAP
Maintain RAP documentation
evidence records and progress reporting
Support RAP reporting
presentations and governance updates
Coordinate culturally respectful engagement with Aboriginal and Torres Strait Islander stakeholders
Elders and community organisations
Support the Reconciliation Working Group by preparing materials
documenting outcomes and tracking follow‑up actions
Respond to Senior Leadership enquiries with clear
Assist with workshops
engagement activities and internal capability‑building initiatives
Contribute to continuous improvement by reviewing materials and improving coordination processes
How You'll Work.
Team & Collaboration
Working closely with the Senior Manager, Reconciliation; Support the Reconciliation Working Group; Respond to Senior Leadership enquiries
Communication Scope
Clear written and verbal communication skills; reporting; briefing
Process & Methodology
action tracking
Full Job Description
Fairness feels good At AFCA our vision for Reconciliation is an inclusive, equitable and culturally responsive financial services system.As part of AFCA’s commitment to Reconciliation, we are dedicated to improving employment outcomes for First Nations people by providing a culturally inclusive workplace, career opportunities within the organisation and ongoing development and support. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for First Nations people and for all Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. This is an identified position for First Nation’s people. This position requires demonstrated knowledge of First Nation’s cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders. AFCA considers being a First Nation’s person is a genuine occupational qualification for this position in accordance with section 14(d) of the Anti-Discrimination Act 1977 (NSW) and a special measure under section 12 of the Equal Opportunity Act 2010 (Vic) and section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). About the role Working closely with the Senior Manager, Reconciliation, you’ll play a central role in supporting the delivery of AFCA’s Innovate‑level Reconciliation Action Plan (RAP). You’ll help embed reconciliation across the organisation, not as a document on a shelf, but as real, measurable actions that strengthen outcomes for First Nations peoples. This is a role for someone who is organised, proactive, and values‑driven, and who wants to be part of long‑term, systemic change. This is initially a 12 month fixed term contract. Typically in this role, you will: * Support the coordination and delivery of AFCA’s Innovate‑level RAP, aligned to
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