ReconciliationConsultant

# **Job Summary:** Their core duties involve timely payment reconciliation for group accounts, ensuring members retain their benefits, and facilitating compensation for associates. # **Responsibilities:** _Scope of the Role_ Under direct supervision, the Business Solutions Reconciliation Consultant I operates independently to support the organization's objectives and mission. The Business Solutions Reconciliation Consultant I will demonstrate effective communication skills, collaborate seamlessly with both internal and external contacts, adhere to deadlines, exhibit strong organizational and time management abilities, and maintain a sense of autonomy when engaging in projects and responsibilities. The Business Solutions Reconciliation Consultant I will have the ability to communicate effectively, collaborate with internal and External contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. _Performance Outcomes_ **Payment Management** * Record and manage group payments received from CM Client in SystemI * Redirect payments with discrepancies in CM Client to the appropriate basket for resolution * Examine return checks received from accounting, scanning them into CM Client * Enter and manage Backout/Apply and Suspense Form details from CM Client into SystemI * Handle the processing of Government Allotments from OnDemand, accurately incorporating them into SystemI * Input and manage Group Remittance Payments from CM Client into SystemI **Recon ciliation Management** * Handle incoming calls and emails, as well as initiate outbound calls and emails to assist group account holders and associates with inquiries about unbalanced payments. * Assess, structure, and share group payroll documents received from group account holders or associates to reconcile payments. * Other duties as assigned by leadership _Education, Knowledge, and Experience_ * Knowledgeable in Word, Excel, and PowerPoint * High