Aethos Mallorca
hospitality
Receptionist(FrontOffice)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receptionist (Front Office) at Aethos Mallorca. Skills: Receptionist duties, Customer service, Reservation management. Check guests in and out courteously, verifying payment methods and updating guest profiles. Greet guests and provide an outstanding level of service, informing them of hotel facilities and services”
What You'll Achieve.
Ensuring smooth room bookings; Maximizing room occupancy; Enhance guest experience
Industry & Context.
Analytical skills; Responding to guest inquiries, requests, and complaints promptly and efficiently
What They're Looking For.
Must Have
Previous experience as a Receptionist or in a customer-focused role, High school diploma or equivalent, Experience in team management and delegation, time management, organisational, and analytical skills, Excellent communication skills in English and Spanish (written and spoken), Guest-oriented with a positive, proactive, and flexible attitude, Commitment to delivering exceptional customer service, Ability to work independently and as part of a team, Competent in IT and hotel property management systems, Experience in cash handling and following financial procedures, Knowledge of health and safety regulations, Professional appearance and grooming standards, Ability to adapt to changing requirements and take on additional tasks as needed
Nice to Have
knowledge of other languages is a plus
What You'll Do.
Check guests in and out courteously
verifying payment methods and updating guest profiles
Greet guests and provide an outstanding level of service
informing them of hotel facilities and services
Handle reservations made online or via telephone and manage room assignments
Perform front desk administrative duties
including answering phone calls and coordinating with other departments
Support the Front Office Manager in daily operations and maximizing room occupancy using upselling techniques
Provide guidance to Receptionists and ensure smooth front desk operations
Respond to guest inquiries
and complaints promptly and efficiently
Coordinate transport and other guest services as requested
Maintain accurate records and ensure compliance with hotel policies
including banking and payment procedures
Stay informed about hotel room categories
Assist other departments as needed to enhance guest experience
How You'll Work.
Team & Collaboration
Coordinating with other departments; Providing guidance to Receptionists; Assisting other departments as needed
Communication Scope
Excellent communication skills in English and Spanish (written and spoken)
Full Job Description
## Description Who We Are At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be. Aethos Mallorca – Our Hotels Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands. Job Overview Aethos is a reputable company in the hospitality industry, committed to delivering exceptional service to our customers. As part of our continued growth, we are seeking a Receptionist. This role supports the Front Office Manager in managing the reception desk and ensuring smooth room bookings. Responsibilities include welcoming guests, handling reservations and inquiries, managing complaints, processing cash, and addressing ad hoc requests. ## KEY RESPONSIBILITIES Check guests in and out courteously, verifying payment methods and updating guest profiles. Greet guests and provide an outstanding
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