Jll
Receptionist/FacilitiesSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receptionist/Facilities Support at Jll. Skills: Reception duties, Facilities support, Client interaction. Provide high standards of service delivery. Manage facilities inbox/helpdesk”
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
Customer service skills, Interpersonal skills, Verbal communication skills, Written communication skills, Proficiency in Microsoft Office Suite, High attention to detail, Excellent organizational skills, Ability to manage multiple tasks, Ability to manage priorities
Nice to Have
Previous experience in financial/investment banking services, Previous experience in hotel reception/customer service, Previous experience in corporate reception/customer service, First Aid certification, Experience managing facility-related communications, Experience managing vendor coordination
What You'll Do.
Provide high standards of service delivery
Manage facilities inbox/helpdesk
Resolve issues promptly
Ensure client requests are actioned
Ensure client inquiries are answered
Maintain reception area
Maintain workplace common spaces
Maintain meeting rooms
Coordinate bookings of meeting rooms
Coordinate catering requests
Maintain office supplies inventory
Place office supply orders
Receive mail and packages
Sort mail and packages
Report building maintenance issues
Address building maintenance issues
Manage vendor relationships
Coordinate on-site vendor services
How You'll Work.
Team & Collaboration
Work collaboratively as part of a team
Communication Scope
Face to face communication; Telephone communication; Email communication; Verbal communication; Written communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this opportunity involves:** Working with JLL's new client in Melbourne as a Receptionist, you will play a key role as the first point of contact for all incoming calls, employees, and visitors. This position ensures every interaction is seamless, welcoming, and professional, representing both JLL and our client with excellence. You'll be at the heart of the workplace experience, managing everything from reception duties and meeting room coordination to vendor relationships and facility communications. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll contribute to creating an environment where everyone feels supported and can do their best work. What sets JLL apart is our culture of collaboration, locally and across the globe, and as a Receptionist, you'll be an ambassador of that collaborative spirit every day. **An overview of the role:** * Provide high standards of service delivery face to face, via telephone, and email communication * Manage the facilities inbox/helpdesk, responding to inquiries and resolving issues promptly * Ensure client requests and inquiries are actioned and answered in a timely manner * Maintain the reception area, workplace common spaces, and meeting rooms to ensure they are tidy and free of hazards * Coordinate bookings of meeting rooms and catering requests * Maintain office supplies inventor
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