Their Earliest Convenience As At Hcf
Receptionist
“Receptionist at Their Earliest Convenience As At Hcf. Skills: Customer Service, Appointment Management, Front Desk Operations, Accounts Processing. Maximising patient appointments. Managing the appointment book”
What You'll Achieve.
Maximising patient appointments; Minimising gaps in the schedule; Answering incoming calls within KPI targets; Conducting follow-up calls for recalls and cancellations within KPIs; Monitoring and responding to the appointment mailbox within 4 working hours
What They're Looking For.
Must Have
Professional presentation and customer service skills, Experience using appointment booking and accounts systems, High level of confidentiality, tact and professionalism, Knowledge of dental centre systems or similar environments
Nice to Have
Experience as a Dental Assistant or willingness to be cross-trained, Experience with D4W, Proficiency in Microsoft Outlook, Excel and Word, First Aid qualification
What You'll Do.
Maximising patient appointments
Managing the appointment book
Ensuring every patient experience is professional and welcoming
prompt and accurate responses to all enquiries
Answering incoming calls within KPI targets and actively managing call queues
Delivering high-quality service to members
rescheduling and cancelling appointments as required
Conducting follow-up calls for recalls and cancellations within KPIs
Processing daily SMS confirmations and confirming appointments by phone where required
Monitoring and responding to the appointment mailbox within 4 working hours
Greeting and arriving patients
including emergency patients
Maintaining a clean and tidy reception area
Collecting medical history forms in line with requirements
Raising patient accounts
processing benefit claims and receipt gap payments
Ensuring patients are correctly departed
including payments and booking next appointments
Following up outstanding gap payments (up to 30 days) and recording actions
Assisting with refunds
credit adjustments and benefit queries
balancing takings and end-of-day reporting
records management and authorised retrieval
attendance certificates and liaising with other dental centres as required
Reporting any fraudulent behaviour or activity
How You'll Work.
Team & Collaboration
Work closely with the Practice Manager and Dentist in Charge; Contributing to a collaborative and efficient team environment; Liaising with other dental centres
Communication Scope
Provide courteous, prompt and accurate responses to all enquiries; Answer incoming calls within KPI targets and actively manage call queues; Deliver high-quality service to members, patients and staff; Conduct follow-up calls for recalls and cancellations within KPIs; Process daily SMS confirmations and confirm appointments by phone where required; Monitor and respond to the appointment mailbox within 4 working hours; Liaise with other dental centres as required
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