Soho House & Co.
Hospitality
Receptionist
“Receptionist at Soho House & Co.. Skills: Front-of-house service, Club operations coordination, Member relations. Deliver seamless front-of-house service. Support day-to-day coordination of Club operations”
What You'll Achieve.
Deliver exceptional experience; Ensure guest concerns addressed
Industry & Context.
Problem solve guest concerns
What They're Looking For.
Must Have
2–3 years’ experience, Front desk role experience, Luxury hospitality experience, Private members clubs experience, Leadership skills, Team coordination skills, Excellent verbal communication, Excellent written communication, Proficient in reservation systems
Nice to Have
Opera experience, Open Table experience, Equivalent reservation system experience
What You'll Do.
Deliver seamless front-of-house service
Support day-to-day coordination of Club operations
Act as first point of contact
Set welcoming experience tone
Maintain clean work environment
Maintain reception area
Maintain coat check closet
Perform Guest List duties
Support guest related concerns
Redirect guest related concerns
Problem solve guest concerns
Set action items for concerns
Assist guests with coats
Assist guests with items
Build relationships with members
Build relationships with guests
Communicate red flags to management
Communicate positive feedback to management
Influence fun atmosphere
Influence positive atmosphere
Assist management with new hires
Train steps of service
Maintain updated knowledge of facilities
Maintain updated knowledge of offerings
Maintain updated knowledge of events
Maintain updated knowledge of policies
Inform guests confidently
How You'll Work.
Team & Collaboration
Cross-functional teams; Management collaboration
Communication Scope
Verbal communication; Written communication
Applying for this Receptionist role?
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