Jll
Receptionist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receptionist at Jll. Skills: Customer service, Hospitality, Guest experience. Elevate guest journey. Greet guests upon arrival”
Industry & Context.
Authorization to work in US, No visa sponsorship
What They're Looking For.
Must Have
Two years customer service experience, Proficient in Google Suite, Excellent organization skills, Excellent communication skills, Proficiency in English, Ability to perform minimal physical activity, Confidence to enforce security policies
Nice to Have
Customer service experience from hotels, Customer service experience from resorts, Customer service experience from retail, Customer service experience from fine dining restaurants, Customer service experience from luxury guest service environments, Customer service experience from tech corporate offices
What You'll Do.
Elevate guest journey
Greet guests upon arrival
Serve as central information hub
Act as liaison between clients
Handle guest concerns
Offer assistance and resolution promptly
Ensure proper registrations and tracking of visitors
Utilize dashboards and platforms for data insights
Generate data driven insights
Issue employee badges
Assist with tracking employee badge processes
Support badge management
Support security and emergency service protocols
Support onsite events
Provide hospitality-focused arrival experience
Support facilitation of office events
Accomplish key performance indicators
Meet all goals and objectives
Perform facility management assignments
Act as triage point for facility issues
Manage incoming and outgoing courier packages
Coordinate handling of guest requests
Coordinate resolutions
Coordinate seamless client experience
How You'll Work.
Team & Collaboration
Cross-functional partners
Communication Scope
Oral communication; Written communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.** **Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.** ****What this job involves:**** * **Elevate the guest journey**** through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.** * Greet guests upon arrival with a warm and sincere welcome. * Consistently offer professional, friendly and engaging service. * Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing. * Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers. * **Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.** * Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests. * Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience. * **Embody and Master our Reception Service Standards** * A sincere willingness to provide service to clients, guests, vendors, and peers. * Handle guest concerns in person, over the phone, or
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