Receptionist

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ## Key Responsibilities ### Front Desk Operations * Greet residents, visitors, contractors, and guests in a professional and friendly manner. * Manage the reception area and ensure it remains tidy and presentable at all times. * Answer incoming telephone calls and direct inquiries to the appropriate personnel. * Provide accurate information regarding building facilities, services, and procedures. ### Resident Services * Assist residents with general inquiries, requests, and complaints, and coordinate with relevant departments for resolution. * Receive and record service requests and follow up as necessary. * Support communication between residents and the management office. ### Visitor & Contractor Management * Register and monitor visitor access in accordance with building security procedures. * Coordinate with security personnel regarding visitor and contractor entry. * Maintain visitor logs and records as required. ### Administrative Support * Receive, record, and distribute incoming mail, parcels, and documents. * Maintain records, filing systems, and administrative documentation. * Assist in preparing notices, announcements, and communications to residents. * Support the management office with general administrative duties. ### Customer Service * Deliver exceptional customer service and maintain positive relationships with residents and stakeholders. * Handle resident concerns professionally and escalate