Receptionist

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work. Job Summary The Receptionist is a key member of the firm’s First Impressions Team, serving as the face of the firm to clients and guests. The Receptionist is responsible for being the front-line “ambassador” for the main reception and conference center floor to ensure a high level of customer service and effective coordination with the First Impressions Team. Job Responsibilities Serve as the firm's primary ambassador, ensuring a welcoming and professional first impression for clients and guests both in-person and over the phone. Effectively communicate by listening, clearly articulating information, and managing situations with professionalism and poise. Facilitate smooth client and visitor interactions, guiding them to appropriate locations and providing necessary administrative support. Foster a warm and welcoming environment where every client and guest feels valued and respected. Greet clients and guests by name, maintaining eye contact, and escort them to their meeting rooms to enhance their experience. Provide tailored concierge services, including coordinating transportation, dining, and entertainment reservations. Anticipate client and guest needs, responding promptly and professionally to varied requests, such