Nuffield Health
healthcare
ReceptionTeamLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reception Team Lead at Nuffield Health. Skills: customer service, team leadership, operational efficiency. Lead, motivate, and support the Reception team to consistently deliver an exceptional patient and visitor experience.. Oversee and work within the reception function, actively partaking in daily front-of-house duties including appointment booking, check-in, and enquiry handling.”
What You'll Achieve.
consistently deliver an exceptional patient and visitor experience; maintain seamless service delivery; optimise patient flow and service efficiency; continuous improvement in customer service standards, processes, and team development
Industry & Context.
resolving issues promptly and professionally
What They're Looking For.
Must Have
customer-focused and motivating leader, inspires their team, thrives in a fast-paced environment, drives performance, delivers excellent service with empathy and professionalism
What You'll Do.
and support the Reception team to consistently deliver an exceptional patient and visitor experience.
Oversee and work within the reception function
actively partaking in daily front-of-house duties including appointment booking
and enquiry handling.
Act as the first point of escalation for customer queries
resolving issues promptly and professionally.
and performance to maintain seamless service delivery.
Drive continuous improvement in customer service standards
and team development.
How You'll Work.
Team & Collaboration
Collaborate with clinical and operational teams to optimise patient flow and service efficiency.; Attend meetings and represent the Reception team as a Head of Department.
Full Job Description
_**Reception Team Lead**_ _**Woking Hospital | Customer | Permanent | Full Time |**_ _**Up to £29,000 depending on experience**_ _**37.5 hours per week completed Monday to Saturday on Rota**_ At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. We are looking for a customer-focused and motivating leader who inspires their team, thrives in a fast-paced environment, drives performance, and delivers excellent service with empathy and professionalism to help us build a healthier nation as a Reception Team Lead at our Woking Hospital. **As our Reception Team Lead, you will:** * Lead, motivate, and support the Reception team to consistently deliver an exceptional patient and visitor experience. * Oversee and work within the reception function, actively partaking in daily front-of-house duties including appointment booking, check-in, and enquiry handling. * Act as the first point of escalation for customer queries, resolving issues promptly and professionally. * Manage rota planning, staffing levels, and performance to maintain seamless service delivery. * Collaborate with clinical and operational teams to optimise patient flow and service efficiency. * Drive continuous improvement in customer service standards, processes, and team development. * Attend meetings and represent the Reception team as a Head of Department. **Helping you feel good.** We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discou
Applying for this Reception Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Nuffield Health?
Real rants from real employees. Read before you apply.