Pavago
Staffing and Recruiting
ReceivablesSupportRepresentative
“Receivables Support Representative at Pavago. Skills: Collections, Accounts Receivable, Billing Support, Customer Account Management, CRM Systems, Salesforce, Communication Skills, Problem-Solving Ability, Attention to Detail. Driving collections follow-through. Resolving billing issues”
What You'll Achieve.
Aging balances decrease consistently; Billing issues are resolved quickly and accurately; CRM records stay clean and audit-ready; Customers receive professional and timely communication; Collections workflows run consistently without missed follow-ups; Amount of cash collected; Reduction in aging balances; Auto-pay conversion rate; Completion of daily collections activity; Billing cases resolved within SLA; CRM accuracy and documentation quality; Reduction of cases open longer than 2 weeks; Follow-up response speed; Reduced escalations; Consistent and professional customer communication
Industry & Context.
Strong Problem-solving ability; Resolving billing issues; Investigate billing issues and payment discrepancies; Identify root causes instead of temporary fixes; Diagnose issues involving invoice discrepancies, account setup errors, or service or billing mismatches; Prevent recurring billing errors through process improvement; Identify recurring billing or collections issues; Recommend workflow and process improvements; Help reduce escalations, repeated billing errors, and delayed collections cycles; Proactively identify and solve operational issues
Working remotely during U. S. Business Hours
What They're Looking For.
Must Have
Experience in Accounts Receivable, Experience in Collections, Experience in Billing support, Experience in Customer account management, Experience handling high-volume calls and emails, Experience handling customer payment follow-ups, Experience handling billing investigations, Strong Communication skills, Strong Problem-solving ability, Strong Attention to detail, Comfortable working remotely during U. S. business hours
Nice to Have
Structured collections or AR operations experience, Experience improving cash flow, Experience improving delinquency rates, Experience improving auto-pay adoption, Exposure to operations teams, Exposure to service coordination workflows, Exposure to process optimization initiatives
What You'll Do.
Driving collections follow-through
Resolving billing issues
Managing receivables cases
Maintaining CRM accuracy
Protecting company cash flow
Execute daily outbound collections through phone calls and emails
Follow up consistently until payment is received or a payment commitment is secured
Reduce aging balances and delinquency risk
Identify opportunities to improve collections efficiency and convert customers to auto-pay
Maintain disciplined collections follow-up cadence
Investigate billing issues and payment discrepancies
Identify root causes instead of temporary fixes
and resolve cases within Salesforce and CRM systems
Ensure every case includes clear issue summaries
and resolution details
Confirm customer understanding before closing cases
Diagnose issues involving invoice discrepancies
or service or billing mismatches
Coordinate with internal teams to resolve issues quickly
Prevent recurring billing errors through process improvement
Communicate professionally and confidently with customers
Balance collections urgency with positive customer experience
Provide updates regarding payments
billing investigations
Handle objections and escalations professionally
Maintain clean and organized records within Salesforce and CRM platforms
Ensure all documentation remains accurate
Identify recurring billing or collections issues
Recommend workflow and process improvements
Contribute insights during operational reviews
Help reduce escalations
repeated billing errors
and delayed collections cycles
How You'll Work.
Team & Collaboration
Work closely with Customers; Work closely with Operations teams; Work closely with Billing departments; Work closely with Leadership; Coordinate with internal teams to resolve issues quickly; Contribute insights during operational reviews
Communication Scope
Strong Communication skills; Communicate professionally and confidently with customers; Balance collections urgency with positive customer experience; Provide updates regarding payments, billing investigations, and account status; Handle objections and escalations professionally; Consistent and professional customer communication
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