Pavago
Staffing and Recruiting
ReceivablesSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receivables Support Representative at Pavago. Skills: Collections, Billing Investigation, Customer Communication. Execute outbound collections calls. Follow up on past-due accounts”
What You'll Achieve.
protect revenue; accelerate cash flow; resolve customer billing issues quickly and professionally; reduce aging balances; improve billing accuracy; maintain healthy customer relationships; reduce delinquency and aging balances; Completion of daily collections activity targets; Total collections secured (volume and dollar value); Reduction in aging balances and delinquency rates; Auto-pay conversion rates; Billing cases resolved accurately and efficiently; Reduction in long-open receivables cases; Timeliness of case resolution and follow-up; Reduction in escalations caused by documentation or follow-up gaps
Industry & Context.
resolve customer billing issues; Investigate invoicing discrepancies; Identify root causes behind invoicing problems and coordinate corrections; proactively solve problems; Ability to investigate and resolve billing or payment issues independently; resolve billing and receivables concerns
What They're Looking For.
Must Have
collections experience, receivables experience, billing support experience, customer account management experience, manage high-volume customer communication, Salesforce experience, attention to detail, organizational skills, written English communication skills, verbal English communication skills, investigate and resolve billing issues, resolve payment issues, manage multiple priorities, follow-up workflows
Nice to Have
accounts receivable experience, structured collections experience, supporting service-based businesses, supporting operations-based businesses, supporting installation-based businesses, improving auto-pay adoption, reducing delinquency risk, root-cause analysis, operational process improvement, documenting SOPs, recurring issue workflows
What You'll Do.
Execute outbound collections calls
Follow up on past-due accounts
Secure payments and commitments
Investigate billing disputes
Manage and close Salesforce cases
Communicate professionally with customers
Coordinate with internal teams
Maintain accurate Salesforce records
Identify operational trends
Assist with SOP creation
How You'll Work.
Team & Collaboration
Work cross-functionally with operations, installation, service, and billing teams to resolve issues; Coordinate internally to resolve invoicing obstacles; Positive collaboration feedback from internal teams
Communication Scope
written and verbal English communication skills; Communicate professionally and confidently through phone and email interactions; Provide proactive updates regarding investigations, payments, and account status; Timely customer and internal communication
Full Job Description
### **Receivables Support Representative** **Position Type:** Full-Time, Remote **Location:** Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a highly detail-oriented and execution-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally. This role is focused on collections follow-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables-related activity. This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high-volume phone and email communication while maintaining a strong customer experience. You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow-through. ### **What You’ll Own** ### **Collections & Payment Follow-Up** • Execute outbound collections calls and email follow-ups for past-due accounts • Secure payments, payment commitments, and account resolutions • Maintain a disciplined follow-up cadence until issues are fully resolved • Track customer commitments, behaviors, and payment activity in Salesforce • Identify opportunities to enroll customers into auto-pay programs • Help reduce delinquency and aging balances through proactive communication ### **Billing Investigation & Case Management** • Investigate billing disputes, invoice discrepancies, and account setup issues • Identify root causes behind invoicing problems and coordinate corrections • Open, manage, and close Salesforce cases with detailed documentation • Ensure all customer interactions, resolutions, and follow-ups are accurately recorded • Confirm customer understanding and satis
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