Pavago
Staffing and Recruiting
ReceivablesSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receivables Support Representative at Pavago. Skills: Collections, Billing resolution, CRM. Drive collections on past-due accounts. Investigate and resolve billing discrepancies”
What You'll Achieve.
Protect company revenue; Ensure cash flow remains consistent; Reduce aging balances; Reduce delinquency risk; Reduce escalations; Reduce repeat issues; 100% completion of daily collections tasks; Total collections secured ($); Reduction in aging balances; Auto-pay conversion rate; Billing cases opened vs. closed; Case resolution time; Documentation accuracy; Minimal cases open longer than 2 weeks; Timeliness of follow-ups; Reduction in escalations; CRM data accuracy and completeness
Industry & Context.
Analytical skills; Problem-solving skills; Investigate and resolve billing discrepancies; Identify root causes; Resolve billing issues; Solve problems end-to-end
What They're Looking For.
Must Have
Accounts receivable experience, Collections experience, Billing support experience, Customer account management experience, Proven ability to manage high-volume communication, CRM systems experience, Analytical skills, Problem-solving skills, Excellent written English communication, Excellent verbal English communication, High attention to detail, Organization skills
Nice to Have
Structured AR experience, Collections environments experience, Experience reducing delinquency, Experience improving cash flow, Experience driving auto-pay adoption, Background working with operations teams, Background working with service teams, Root-cause analysis familiarity, Process improvement workflows familiarity, Salesforce CRM experience
What You'll Do.
Drive collections on past-due accounts
Investigate and resolve billing discrepancies
Maintain accurate CRM records
Ensure cash flow remains consistent
Execute daily outbound collections
Secure payments and commitments
Maintain consistent follow-up cadence
Reduce aging balances
Reduce delinquency risk
Identify auto-pay enrollment opportunities
Investigate billing issues
Identify root causes of issues
Manage and resolve cases in Salesforce
Resolve invoice discrepancies
Resolve account setup issues
Resolve system-related billing errors
Coordinate with internal teams
Prevent recurring billing problems
Communicate with professionalism
Communicate with clarity
Communicate with confidence
Balance urgency and empathy
Provide proactive updates
Maintain clean CRM records
Log payment commitments
Ensure documentation is audit-ready
Identify recurring issues
Recommend workflow improvements
Recommend system improvements
Recommend follow-up process improvements
Share operational insights
Execute outbound collections
Investigate billing discrepancies
Convert customers to auto-pay
Track performance metrics
Identify operational improvements
How You'll Work.
Team & Collaboration
Coordinate with internal teams to resolve issues; Coordinate with internal teams to resolve account issues; Share operational insights during team reviews
Communication Scope
Excellent written English communication; Excellent verbal English communication; Communicate with professionalism; Communicate with clarity; Communicate with confidence; Handle objections
Full Job Description
### **Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a highly execution-focused **Receivables Support Representative** to manage collections, resolve billing issues, and help protect company revenue. This is not a passive support role. You will: * Drive collections on past-due accounts * Investigate and resolve billing discrepancies * Maintain accurate CRM records * Help ensure cash flow remains consistent and organized If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit. ### **What You’ll Own** ### **Collections & Payment Execution (Primary Focus)** * Execute daily outbound collections through: * Calls * Emails * Secure: * Payments * Payment commitments * Maintain consistent follow-up cadence until full resolution * Reduce: * Aging balances * Delinquency risk * Identify and encourage auto-pay enrollment opportunities ### **Receivables Case Management** * Investigate billing issues raised through: * Collections efforts * Customer inquiries * Internal teams * Identify root causes — not just surface-level issues * Open, manage, and resolve cases in Salesforce * Ensure every case includes: * Clear issue summary * Investigation details * Final resolution * Confirm customer understanding before closing cases ### **Billing Issue Resolution** * Resolve: * Invoice discrepancies * Account setup issues * System-related billing errors * Coordinate with internal teams to resolve issues quickly and accurately * Help prevent recurring billing problems through root-cause resolution ### **Customer Communication** * Communicate with professionalism, clarity, and confidence * Balance: * Urgency (collections) * Empathy (customer experience) * Provide proactive updates regarding: * Payment status * Billing investigations * Handle objection
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