Pavago
Staffing and Recruiting
ReceivablesSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receivables Support Representative at Pavago. Skills: Collections, Billing Resolution, Accounts Receivable, CRM Management. Execute daily outbound collections. Resolve billing issues”
What You'll Achieve.
Aging balances decrease consistently; Billing issues resolved quickly and accurately; CRM records stay clean and audit-ready; Customers receive professional and timely communication; Collections workflows run consistently; Amount of cash collected; Reduction in aging balances; Auto-pay conversion rate; Completion of daily collections activity; Billing cases resolved within SLA; CRM accuracy and documentation quality; Reduction of cases open longer than 2 weeks; Follow-up response speed; Reduced escalations; Consistent and professional customer communication
Industry & Context.
Resolve billing issues; Investigate billing issues; Identify root causes; Resolve cases; Diagnose issues; Solve operational issues
Work remotely during U.S. business hours
What They're Looking For.
Must Have
Accounts Receivable experience, Collections experience, Billing support experience, Customer account management experience, High-volume calls and emails experience, Customer payment follow-ups experience, Billing investigations experience, Communication skills, Problem-solving ability, Attention to detail
Nice to Have
Structured collections or AR operations experience, Experience improving cash flow, Experience improving delinquency rates, Experience improving auto-pay adoption, Exposure to operations teams, Exposure to service coordination workflows, Exposure to process optimization initiatives
What You'll Do.
Execute daily outbound collections
Resolve billing issues
Manage receivables cases
Maintain CRM accuracy
Protect company cash flow
Investigate billing issues
Diagnose invoice discrepancies
Coordinate with internal teams
Prevent recurring billing errors
Communicate professionally with customers
Provide payment updates
Handle objections and escalations
Maintain clean records
Identify recurring issues
Recommend workflow improvements
Contribute insights during reviews
How You'll Work.
Team & Collaboration
Work closely with customers; Work closely with operations teams; Work closely with billing departments; Work closely with leadership; Coordinate with internal teams
Communication Scope
Customer communication; Professional communication; Confident communication; Handle objections professionally; Handle escalations professionally; Clear issue summaries
Full Job Description
### **Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a **Receivables Support Representative** to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment. This is not a passive support role. You will be responsible for: * Driving collections follow-through * Resolving billing issues * Managing receivables cases * Maintaining CRM accuracy * Protecting company cash flow You’ll work closely with: * Customers * Operations teams * Billing departments * Leadership To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized. If you are: * Persistent * Detail-oriented * Process-driven * Strong with customer communication This role is a strong fit. ### **What You’ll Own** ### **Collections & Payment Execution (Primary Focus)** * Execute daily outbound collections through: * Phone calls * Emails * Follow up consistently until: * Payment is received * A payment commitment is secured * Reduce: * Aging balances * Delinquency risk * Identify opportunities to: * Improve collections efficiency * Convert customers to auto-pay * Maintain disciplined collections follow-up cadence ### **Receivables Case Management** * Investigate billing issues and payment discrepancies * Identify root causes instead of temporary fixes * Open, track, and resolve cases within: * Salesforce * CRM systems * Ensure every case includes: * Clear issue summaries * Investigation notes * Resolution details * Confirm customer understanding before closing cases ### **Billing Issue Resolution** * Diagnose issues involving: * Invoice discrepancies * Account setup errors * Service or billing mismatches * Coordinate with internal teams to resolve issues quickly * Prevent recurring b
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