Pavago
Staffing and Recruiting
ReceivablesSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Receivables Support Representative at Pavago. Skills: Collections, Billing Resolution, Receivables Management, Customer Communication, Documentation Accuracy. Manage collections on past-due accounts. Investigate and resolve billing discrepancies”
What You'll Achieve.
Protect company revenue; Ensure cash flow remains consistent and organized; Reduce aging balances; Reduce delinquency risk; 100% completion of daily collections tasks; Total collections secured ($); Reduction in aging balances; Auto-pay conversion rate; Billing cases opened vs. closed; Case resolution time; Documentation accuracy; Minimal cases open longer than 2 weeks; Timeliness of follow-ups; Reduction in escalations; CRM data accuracy and completeness
Industry & Context.
analytical and problem-solving skills; Investigate and resolve billing discrepancies; Identify root causes — not just surface-level issues; Resolve invoice discrepancies, account setup issues, system-related billing errors; Help prevent recurring billing problems through root-cause resolution
What They're Looking For.
Must Have
Experience in accounts receivable, Experience in collections, Experience in billing support, Experience in customer account management, Proven ability to manage high-volume communication, analytical and problem-solving skills, Excellent written and verbal English communication, High attention to detail and organization
Nice to Have
Experience in structured AR or collections environments, Experience reducing delinquency or improving cash flow, Experience driving auto-pay adoption, Background working with operations or service teams, Familiarity with root-cause analysis, Familiarity with process improvement workflows
What You'll Do.
Manage collections on past-due accounts
Investigate and resolve billing discrepancies
Maintain accurate CRM records
Ensure consistent and organized cash flow
Execute daily outbound collections through calls and emails
Secure payments and payment commitments
Maintain consistent follow-up cadence until full resolution
Reduce aging balances and delinquency risk
Identify and encourage auto-pay enrollment opportunities
Investigate billing issues raised through collections efforts
Identify root causes of billing issues
and resolve cases in Salesforce
Ensure every case includes a clear issue summary
investigation details
Confirm customer understanding before closing cases
Resolve invoice discrepancies
and system-related billing errors
Coordinate with internal teams to resolve issues quickly and accurately
Help prevent recurring billing problems through root-cause resolution
Communicate with professionalism
Balance urgency with empathy in customer interactions
Provide proactive updates regarding payment status and billing investigations
Handle objections and move conversations toward resolution
structured records in Salesforce
Ensure all documentation remains accurate and audit-ready
Identify recurring collections or billing issues
Recommend improvements to workflows
and follow-up processes
Share operational insights during team reviews
Help reduce escalations and repeat issues
Execute outbound collections and payment follow-ups
Investigate billing discrepancies and customer concerns
Open and update CRM cases in Salesforce
Coordinate with internal teams to resolve account issues
Convert eligible customers to auto-pay
Track performance metrics and identify operational improvements
How You'll Work.
Team & Collaboration
Coordinate with internal teams to resolve issues quickly and accurately; Share operational insights during team reviews
Communication Scope
Excellent written and verbal English communication; Communicate with professionalism, clarity, and confidence; Handle objections and move conversations toward resolution
Full Job Description
### **Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring a highly execution-focused **Receivables Support Representative** to manage collections, resolve billing issues, and help protect company revenue. This is not a passive support role. You will: * Drive collections on past-due accounts * Investigate and resolve billing discrepancies * Maintain accurate CRM records * Help ensure cash flow remains consistent and organized If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit. ### **What You’ll Own** ### **Collections & Payment Execution (Primary Focus)** * Execute daily outbound collections through: * Calls * Emails * Secure: * Payments * Payment commitments * Maintain consistent follow-up cadence until full resolution * Reduce: * Aging balances * Delinquency risk * Identify and encourage auto-pay enrollment opportunities ### **Receivables Case Management** * Investigate billing issues raised through: * Collections efforts * Customer inquiries * Internal teams * Identify root causes — not just surface-level issues * Open, manage, and resolve cases in Salesforce * Ensure every case includes: * Clear issue summary * Investigation details * Final resolution * Confirm customer understanding before closing cases ### **Billing Issue Resolution** * Resolve: * Invoice discrepancies * Account setup issues * System-related billing errors * Coordinate with internal teams to resolve issues quickly and accurately * Help prevent recurring billing problems through root-cause resolution ### **Customer Communication** * Communicate with professionalism, clarity, and confidence * Balance: * Urgency (collections) * Empathy (customer experience) * Provide proactive updates regarding: * Payment status * Billing investigations * Handle objection
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